Alex Allen | Page 5

After the dash error message on my Fiat electric that I needed to disconnect the charger and service the charging system, I called Fiat Corporate. The suggestion was rather than damage anything, hire a tow needed to disconnect the charger and service the charging system, I called Fiat Corporate. The suggestion was rather than damage anything, hire a tow truck to the dealer. A Fiat approved tow that was nearly $300. From my understanding, Ken Garff West Valley is the only Fiat dealer in Utah and I had not done business with them prior. In communication with the service department I was told that the diagnosis was a charge control module for $2,500 and no stock or known availability. I asked what if it doesn't fix the problem only to be told that they had checked everything else and that's what it is. I was told that once I gave the go ahead they would order the part in. Obviously placing my trust in them as a factory dealership I gave the approval. After some time I was notified the car was repaired and ready. Picked it up, drove it home and plugged it in and exactly the same problem error message! Invoice stated to call the service manager before leaving anything but a 5 star review so I did. I was transferred to a voice mail for Ryan. I had no return call or message from Ryan so a day or so later called to find out Ryan is the Assistant and they then transferred me to Chad which was also a voice mail. After leaving him a message I received a message giving me his direct line. In calling the direct line and leaving a message I have heard noting. So in retrospect, the big ear "We Hear You" campaign now seems like just another marketing ruse. More

Report | Print

I’m so glad you asked me for a review because first of all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In o all you got my name wrong. And then when I called over there you said you didn’t even have my truck. Which it was there on the side in the back. In other words you suck🤮 More

Report | Print

It was great & efficient. Hailey my advisor was great & answered all my questions.the pricing was a little higher than I anticipated. But it was completed in a good time. answered all my questions.the pricing was a little higher than I anticipated. But it was completed in a good time. More

Report | Print

The wonderful people at Ken Garff did a magnificent job while I recently got my vehicle serviced. Had a clutch replaced and tune up. Excellent service people all very friendly and helpful! Thank you while I recently got my vehicle serviced. Had a clutch replaced and tune up. Excellent service people all very friendly and helpful! Thank you More

Report | Print

The sales group was polite and straight forward After The sales group was polite and straight forward After the typical negotiation that was excruciating, I saw final paperwork that was charging me $995 The sales group was polite and straight forward After the typical negotiation that was excruciating, I saw final paperwork that was charging me $995 for gps theft tracking on a 65k truck that has go’s already on it. Total nonsense and I walked away from the dealership and will never return More

Report | Print

I got everything taken care of with no issues no Lollygagging or messing around fast efficient professional and clean environment .Thanks again Little Dave. Jeff D!! Lollygagging or messing around fast efficient professional and clean environment .Thanks again Little Dave. Jeff D!! More

Report | Print

It was was the best customer service we have had. The young lady was so nice to us. I wish I could remember her name. She is the beat young lady was so nice to us. I wish I could remember her name. She is the beat More

Report | Print

Great transaction. The team always makes it pretty painless. It’s nice to be in and out in under an hour. Appreciate these guys not wasting my time. painless. It’s nice to be in and out in under an hour. Appreciate these guys not wasting my time. More

Report | Print

xxxxin amazing people love you kengarrf we ear you that motto is beautiful and understanding now for me gracias. Canchas de su madre dije todos motto is beautiful and understanding now for me gracias. Canchas de su madre dije todos More

Report | Print

Had another great experience n will keep my business at ken Garff in the future 2nd vehicle we’ve bought in the last 14 months at Garff Thank you ken Garff in the future 2nd vehicle we’ve bought in the last 14 months at Garff Thank you More

Report | Print