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Alex Anderson
Alex Anderson | Page 27
Service Advisor
Luther Bloomington Acura Subaru
7801 Lyndale Ave S
Minneapolis, MN 55420
457 Reviews
Industry Experience
15 yrs, 10 mos
457 Reviews of Alex Anderson
August 13, 2020
Brought car in for taillight glass replacement. Sloppy body shop left paint dust on both front floor mats and Paint fingerprints on door post. Attempts to remove damaged post. 2nd trip required for replac body shop left paint dust on both front floor mats and Paint fingerprints on door post. Attempts to remove damaged post. 2nd trip required for replacement. More
by JJACKSON1010
Verified Customer
August 12, 2020
Great service and attention to safely and sanitation. The service department had good respect for their customers. We appreciated the check in and status updates via text. service department had good respect for their customers. We appreciated the check in and status updates via text. More
by akj
August 10, 2020
Terrible customer service, upsell unecessary work, expensive Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us t Made an appointment for 9:30AM. We planned on waiting but were told it would take 2 hours so we took the loaner as suggested. The person who lent us the car was surly and threatening and treated us though we were not really entitled to a loaner and admonished us that we would be stiffly penalized if we returned it without filling the tank "even if we only went home and back". I filled it and it took 3/4 gal for 9 miles use. I was told the bill would probably be around $240 for an oil change and a possible tire repair. When questioned, I was told it was due for a "cabin air filter" which I assumed they had checked against my service record. It turns out it was replaced the last service I had done. We parked nearby and took a long walk and called about 2-1/2 hours later and asked if they had it done. No. Have you started it yet? "We're looking at it." We went to get it but they had started by the time we got there and took another 2 hours and texted us trying to sell more service including a brake fluid flush for $133 that was done at the last service by another dealer for $99.. When we picked it up, I spoke with the service manager who made excuses or rationalized every one of our complaints. He displayed absolutely no contrition or even empathy. When I sad we we would not be returning he said, "Fine". When asked how our experience was by the cashier, we told her and she discounted the bill 10% - a nice gesture but too little too late. Update: I received a call from John Reinan this afternoon - the service manager. He apologized and was appalled by the experience we had. He was very personable and offered a complimentary service to demonstrate that they could do better. When I asked to talk to the manager when we were there, they would have been much better served if it had been him. Clearly it was not him that I did have the hopeless conversation with. More
by NANCY28
Other Employees Tagged: Eric (transportation)
August 07, 2020
Decent service Next day appointment available. However, the service was very expensive and I felt like they were adding and adding things to the list that 'had' to Next day appointment available. However, the service was very expensive and I felt like they were adding and adding things to the list that 'had' to be done. It was difficult for me to know if they were just upselling or if I truly needed the repairs/maintenance. More
by DH
August 03, 2020
Service I have a 20 year old Acura TL. All maintenance has been done at this dealer. Even if it goes in for just an oil change, they treat me as if I had jus I have a 20 year old Acura TL. All maintenance has been done at this dealer. Even if it goes in for just an oil change, they treat me as if I had just bought a brand new car. The staff are professional & efficient. More
by K.C.
August 03, 2020
This place is everything I need Proud new subaru owner, going to the dealership for everything, don't close the location. Pandemic sucks, but subaru is a way of life! Going to be as Proud new subaru owner, going to the dealership for everything, don't close the location. Pandemic sucks, but subaru is a way of life! Going to be asking about aftermarket parts and probably have some weird questions, your people are always happy to help and i love it! More
by bjorgenson
Other Employees Tagged: John Reinan, Tyler Newstrom , Bryan Enriquez, Joe Sorenson, Victoria Syonesa
August 02, 2020
Very happy Very happy Very happy Very happyPleased with Very happy Very happy Very happy Very happy Pleased with dealership. Long-time customer. Very annoyed at essay test in review, Please don’t s Very happy Very happy Very happy Very happy Pleased with dealership. Long-time customer. Very annoyed at essay test in review, Please don’t send again. More
by gblauer
Other Employees Tagged: John Reinan
July 23, 2020
Great service and price matched on tires saving me time. My Subaru has a small recall and needed the 48,000 mile service package. Promised by 6 PM done by 4:30 PM My Subaru has a small recall and needed the 48,000 mile service package. Promised by 6 PM done by 4:30 PM More
by Jrherb@mac.com
July 18, 2020
Practical Advice, Excellent Service I purchased my car from this dealership 15 years ago and they've provided the service all those years with a few exceptions. I trust them to help me p I purchased my car from this dealership 15 years ago and they've provided the service all those years with a few exceptions. I trust them to help me prioritize service and repairs. Lisa Mullenberg, Randy, and Alex helped me most recently. All of their employees are professional and friendly. More
by c.hillsdale
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