Alex Anderson | Page 39

New car When I called service at the dealership about my concern they could have easily told me to wait to make sure it happened consistently. Instead they t When I called service at the dealership about my concern they could have easily told me to wait to make sure it happened consistently. Instead they told me to,bring it in, gave me a great loaner and spent the rest of the day and next to ensure there were no problems. Never did I feel my concern was being marginalized . More

by CALLAHAN020 Verified Customer Verified Customer

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A-1 Service In and out per scheduled time table. I enjoyed the service work review, with the cost on pending to do service items. Car Wash ok. In and out per scheduled time table. I enjoyed the service work review, with the cost on pending to do service items. Car Wash ok. More

by JHNERIKSON Verified Customer Verified Customer

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They turned around I had a transmission issue with my car, towed it to dealership Sunday night and called Dealership first thing on Monday when they opened up at 7:00 am I had a transmission issue with my car, towed it to dealership Sunday night and called Dealership first thing on Monday when they opened up at 7:00 am (scheduling department -service advisors didn't pick up at 6:30 pm when called). The scheduler was not customer friendly (being nice) but scheduled me for a Thursday appointment with no car for 4 days. He even went to the extent stating if you want, talk to the manager and he will say the same thing when I asked "do you schedule so full with no room for unscheduled service calls either". The service manager never called me but rather I saw the email stating my appointment was booked for Thursday. Service advisor did call finally on Monday noon and indicated he will try to get it in if there is an opening before. They finally looked at the car on Wednesday and confirmed it was a false transmission fail issue. I would say Service Advisor at least was empathetic with the situation. The good thing about this is they did not charge me for the initial diagnostics. The only thing I would say is, if they could have done this on first thing Monday, I wouldn't have had to wait and spend on Lyft and Uber for my travel. But over all I would still say it is a good experience. I have been with facility for over 12 years now - buying car and servicing all at this place. More

by laxmi.govindan Verified Customer Verified Customer

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broken MDX repaired with great service Our 2016 MDX had an electronic issue pop up as we were preparing to leave for a two week vacation. Since we live 4 1/2 hrs from the nearest dealer, t Our 2016 MDX had an electronic issue pop up as we were preparing to leave for a two week vacation. Since we live 4 1/2 hrs from the nearest dealer, this created an unexpected problem. Your dealership provided us with a free loaner over Thanksgiving and succeeded in finally fixing the problem. We aren't happy about the need to repair a nearly new car, but we were very happy with the excellent service you provided More

by Elyiscold Verified Customer Verified Customer

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Super service, my first maintenance at this Luther Alex was very attentive to the issues I brought up with my MDX and checked them before I left the check-in desk. Two issues were resolved under warran Alex was very attentive to the issues I brought up with my MDX and checked them before I left the check-in desk. Two issues were resolved under warranty. Everyone there was very pleasant: Alex in Service, Jean-Claude the shuttle driver, as well as the cashier at the end. More

by JCDURAND Verified Customer Verified Customer

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Thank you for taking care of our family When I ask for the team to verify if something is a concern, they handle it in a timely manner. Taking care of my family is what I have come to appre When I ask for the team to verify if something is a concern, they handle it in a timely manner. Taking care of my family is what I have come to appreciate from Bloomington Acura Subara. More

by J.PIERRE.LEGER Verified Customer Verified Customer

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EXPRESS TUNE UP DUE Bloomington Subaru has always been very professional and I always keep the same mechanic. I have driven subaru's since 1998, specifically only outbac Bloomington Subaru has always been very professional and I always keep the same mechanic. I have driven subaru's since 1998, specifically only outbacks. I see there is no more vaccuming. I sure hope they can find more physical space as this site is rated high. They also need full serice washing. 9again, related to limited space) I will not go to any other Subaru dealership in the twin cities. Please put the mechanics on this page also. Lisa is excellent by the way. More

by KAY6161 Verified Customer Verified Customer

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Thorough and friendly, too. My recently-purchased Acura required a couple minor items corrected, and the service group at Bloomington Acura did a great job of correcting the prob My recently-purchased Acura required a couple minor items corrected, and the service group at Bloomington Acura did a great job of correcting the problems. I was offered a loaner vehicle, which was extremely helpful, and they had my car fixed by the end of the day. More

by rktorell Verified Customer Verified Customer

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Easy to book service via app Easy service visit. Made the appointment via the Acura Link app and left a note that my boyfriend would be dropping the car off. He noted that they po Easy service visit. Made the appointment via the Acura Link app and left a note that my boyfriend would be dropping the car off. He noted that they politely greeted him when he arrived and had the oil change, tire rotation, and car wash done within an hour. More

by AILEEN.AHISKALI Verified Customer Verified Customer

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oil Change gone awry Was promised 1 1/4 hour time for normal oil change. Work took 2 hours, with no car wash, but with an accidental oil spill on manifold that is still Was promised 1 1/4 hour time for normal oil change. Work took 2 hours, with no car wash, but with an accidental oil spill on manifold that is still making inside an acrid stink hole. I just hope that it will burn off soon... Service rep very professional and explained that stink should dissipate soon... we’ll see. More

by david@johnson-consulting.net Verified Customer Verified Customer

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