Alex Anderson | Page 45

Oil change and tire rotation. Brought my car in for an oil change and tire rotation. Was told it would be about an hour and that I would receive an update about half-way through. A Brought my car in for an oil change and tire rotation. Was told it would be about an hour and that I would receive an update about half-way through. After about 30 minutes, I was told my car was finished. Quick, easy, and painless. More

by ajaybeeIlqb!2017 Verified Customer Verified Customer

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Disappointed When the air conditioning compressor was replaced on the 1998 Acura RL in November 2017 at Bloomington Acura, one would assume the relevant parts, suc When the air conditioning compressor was replaced on the 1998 Acura RL in November 2017 at Bloomington Acura, one would assume the relevant parts, such as an O ring on the line to the condenser, would have been checked due to the age of the vehicle and the replacement of an original part. Because this was not completed, another shop visit and additional damage to my pocketbook were incurred; not to forget the damage to the environment due to the release of Freon gas. More

by kevin.severson Verified Customer Verified Customer

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Tire tepair Alex went beyond expectations to help me. I really appreciated his understanding re: the nagging issue I had. I also appreciated the prompt assistance Alex went beyond expectations to help me. I really appreciated his understanding re: the nagging issue I had. I also appreciated the prompt assistance with the courtesy car and getting me out the door quickly. More

by ktvogweb Verified Customer Verified Customer

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Great experience They diagnosed the problem correctly and ordered part and fixed it. Others were misdiagnosing the problem! I would recommend Luther over others to sa They diagnosed the problem correctly and ordered part and fixed it. Others were misdiagnosing the problem! I would recommend Luther over others to save money for complex repairs! More

by aisrani_2000 Verified Customer Verified Customer

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Airbag and Piston Rings Sticking recall services Drop-off my vehicle for factory airbag recall service and piston ring stick issue. Alex informed the warranty on the second one was over and it would Drop-off my vehicle for factory airbag recall service and piston ring stick issue. Alex informed the warranty on the second one was over and it would cost in the thousands and two days to perform. Better that I watch for oil consumption at 1000 miles interval and add more if needed. I proceeded with only the airbag service. I was out of town that week, so will pick the following Monday. Alex was ok with that. I received service complete call on Friday them picked it up early on following Monday. I would give 5 stars for Quality of Work if the car get a free car wash. More

by FLORIDA3225 Verified Customer Verified Customer

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Not accountable for their product Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able Took my Acura RDX in for an issue. The transmission, occasionally and randomly, fails to shift down without a delay. This causes you to not be able to accelerate, which is especially important while driving in traffic, switching lanes, etc. I was nearly run into twice because I could not accelerate and get out of the way of oncoming traffic. My service adviser said he has had the complaint before and after driving my vehicle said that he experienced the delay, wished it didn't do that, but that's normal for this vehicle. I talked to John, the service manager, and he too has heard the complaint before but tried to blame driving habits on the issue. He basically said that "erratic" driving is when it shows up. No...it happens during normal driving conditions like turning into my driveway, going through a drive-thru restaurant lane, etc., as well as times it is critically needed that you accelerate, which he called erratic. To summarize, the vehicle is destined to be in an accident because of this issue. What I expected from a professional manager was to put the customer first, agree that the delay issue could cause an unfortunate accident, and, since they couldn't fix it, get me together with sales and find a more suitable vehicle for city driving. He did none of that. Also, the sales team needs to disclose the issue to potential buyers. John told me that he has heard the majority of complaints on this issue from drivers of 2016 and newer Acura MDX's. If you own one of these models and bought it there, did they disclose that? I hope so, but kind of doubt it. Anyway, I'll be getting a different vehicle soon...but not there. They don't want my business. So the problem is, will anyone want my car when I disclose the issue? I wouldn't. More

by billclarkf Verified Customer Verified Customer

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Love this service center Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. Alex is always speedy and caring. He makes sure to keep you updated every step of the way! He answered all of questions and will be my go to guy. More

by NHANSON7414 Verified Customer Verified Customer

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Replaced struts on my MDX Excellent service and supportstaff Highly recommend the dealership for its professionalism Enjoyed the waiting room and snacks All areas were cle Excellent service and supportstaff Highly recommend the dealership for its professionalism Enjoyed the waiting room and snacks All areas were clean and welcoming Will be back More

by wabashaorinda Verified Customer Verified Customer

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Acura Service Very professional and accommodating and kept me updated truly made me feel like I as the customer was their number one priority. Would definitely re Very professional and accommodating and kept me updated truly made me feel like I as the customer was their number one priority. Would definitely recommend them. More

by hpeters1954 Verified Customer Verified Customer

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Very friendly and professional I was impressed with the level of enthusiasm and attention to customer service from every person I interacted with. Everyone was extremely quick doing I was impressed with the level of enthusiasm and attention to customer service from every person I interacted with. Everyone was extremely quick doing their job. More

by AC Verified Customer Verified Customer

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