Alex Anderson | Page 44

Quick easy efficient I had an appt, the oil change and tire rotation were done within the hour with a car wash included. I was kept informed with what was happening with I had an appt, the oil change and tire rotation were done within the hour with a car wash included. I was kept informed with what was happening with the vehicle the whole time. More

by JULIESZ Verified Customer Verified Customer

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Thanks gang!! Took care of my problem is less than half the time expected! Offered a loaner without asking and covered warranty issues withou a battle. Hooray! Took care of my problem is less than half the time expected! Offered a loaner without asking and covered warranty issues withou a battle. Hooray! More

by LIZZ.NARUM Verified Customer Verified Customer

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Service experience Service was done properly, no issues there. Courtesy isn’t their forte; we are customers and sometimes don’t understand tech details so we ask questi Service was done properly, no issues there. Courtesy isn’t their forte; we are customers and sometimes don’t understand tech details so we ask questions ... I expect to have my questions answered with courtesy and willingness to clarify doubts, not a check on the box and “be gone” sort of conversation. Also, when I go for oil change, the fast track normally takes 45 minutes; I forgot to ask so on my way like 30 minutes to get there, I called and asked them to do it ... I wasn’t expecting to wait another 70 minutes at the dealer for that. Not to mention I have Acura protection and don’t pay for oil changes and I mentioned that to the tech when I got there; guess what, at the cashier they had to take another 5 minutes to redo the bill because they charged me. So service is great but experience not. More

by adriano.reis Verified Customer Verified Customer

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Good but not great Brought my 2015 Acura TLX in to the shop for a routine oil change, tire rotation and warranty work on my idle assist. My car was killing At stoplights Brought my 2015 Acura TLX in to the shop for a routine oil change, tire rotation and warranty work on my idle assist. My car was killing At stoplights when I would take my foot off of the brake. Very scary and dangerous. The tech was aware of that issue & replaces the battery under warranty. When I went to pay the charged me for my oil change & I have the lifecycle oil change so I should not have had to pay for that. (They did correct that) When I got home I noticed they did not reset my oil change sensor so I had to call and have them help me reset it? More

by Kldoeden Verified Customer Verified Customer

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Overall positive. Service agent helpful kept us informed Clean service area. Arranged a loaner when we needed to wait for a part. A cap broke in the process of checking fluids. Not sure if that should have Clean service area. Arranged a loaner when we needed to wait for a part. A cap broke in the process of checking fluids. Not sure if that should have been on our dime. More

by JOHNLINDA4 Verified Customer Verified Customer

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Poor service . Did not timely return calls or keep updated on status of repairs. Took over two weeks to fix. Used all of my gas to diagnose and returned car to me . Did not timely return calls or keep updated on status of repairs. Took over two weeks to fix. Used all of my gas to diagnose and returned car to me on empty. Never called me back when I called advisor to complain. Car still making one of two sounds that reported as reason for bringing in. Not fixed. More

by LIZ.H.OWEN Verified Customer Verified Customer

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Waste of my time! I brought in my brand new 2019 RDX for a repair on the moonroof/sunshade that had not worked since the vehicle was delivered a week earlier. I had al I brought in my brand new 2019 RDX for a repair on the moonroof/sunshade that had not worked since the vehicle was delivered a week earlier. I had also complained of a popping/crackling noise under the driver’s seat as if the flooring wasn’t properly adhered and a rattling noise in the back. The moonroof was an easy repair and just needed to be reset per the Acura Service Bulletin. The rattling in the back is subjective but, of course, they could not replicate it. However, the issue with the driver’s side is not subjective and the noise is easily heard by pushing down on the flooring. Nothing was done to repair this item and both service agents were very dismissive in my concern and in the end result. I was told that is simply the design of the vehicle. Why would Acura go to great lengths to make an all new redesigned RDX and have their customers listen and feel this annoyance? They wouldn’t and I have yet to find anyone on the Acura RDX owner forums that are experiencing this same thing. More

by emilylaliberte Verified Customer Verified Customer

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Service My experience with this Dealership has always been good., my recent visit included. Did the work that I requested , provided a nice loaner. I have My experience with this Dealership has always been good., my recent visit included. Did the work that I requested , provided a nice loaner. I have always experienced courtesy, with an attitude of professionalism. Appreciate. Bloomington Acura.. More

by DBEDAHL Verified Customer Verified Customer

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Good timeing in getting service done No appt needed and car wash. If wanted. Waiting room is top notch. Everything is aimed at keeping the customers content while waiting for service to b No appt needed and car wash. If wanted. Waiting room is top notch. Everything is aimed at keeping the customers content while waiting for service to be completed. More

by DIANEJACOBY Verified Customer Verified Customer

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Noisy A/C system This was my 3rd visit for same problem. Still not fixed. I expected better from a OEM service department. I'm pretty patient and know things are not p This was my 3rd visit for same problem. Still not fixed. I expected better from a OEM service department. I'm pretty patient and know things are not perfect in life. But all they had to do was start the car with the A/C running to see if the noise was still there. I had Service writer listen to the noise when I dropped it off to make sure he heard what I heard. Which he did. I'm $400.00 out and still having the same issue More

by F1SWEDE.KB Verified Customer Verified Customer

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