Alex Bear | Page 50

My experience that day was probably the best I have ever had . Alex Bear is so nice and conscientious . I have never worked with anyone there that was as thorough as he was . I have tried three times to fil had . Alex Bear is so nice and conscientious . I have never worked with anyone there that was as thorough as he was . I have tried three times to fill out a survey you sent on an email and none of them seem to ever seem to “go “ More

by ANJOHNSOKLA Verified Customer Verified Customer

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I got my oil changed and the service representative, Alex, said that I needed to also get my brake fluid changed. I explained the I just had got my brake fluid changed in December and it shouldn't nee Alex, said that I needed to also get my brake fluid changed. I explained the I just had got my brake fluid changed in December and it shouldn't need to be done again. I explained that if my brake fluid was clean that I would be writing a review on the website. He said that I should trust him and something about if we were sitting in church together the situation would be different. My break fluid is clean so the service rep was recommending something that didn't need to be done. My suggestion to Alex - take two minutes to check the fluid with the customer while they are at the dealership and own your mistakes. More

by SUMODEW Verified Customer Verified Customer

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My experience was great. Alex was the best at Service and it was awesome looking at a used car with Chad. Will come back soon. it was awesome looking at a used car with Chad. Will come back soon. More

by Tday99999 Verified Customer Verified Customer

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Great service at Brookdale Honda as always! I am always very impressed and please with my experience at Brookdale Honda! Alex Bear was so professional and a delight to work with - thank you! I am always very impressed and please with my experience at Brookdale Honda! Alex Bear was so professional and a delight to work with - thank you! More

by T.OUTCALT Verified Customer Verified Customer

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I happy with the service and staff at the Rudy Luther Brookdale Honda. But, these dealer rating and net promoter surveys are BS. Opt me out of these surveys. Brookdale Honda. But, these dealer rating and net promoter surveys are BS. Opt me out of these surveys. More

by donbeck33 Verified Customer Verified Customer

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Very amiable reps. Was willing to be flexible and compassionate based on my situation. Timely service, professional and friendly attitudes. They were willing to spend the extra few minutes to answer compassionate based on my situation. Timely service, professional and friendly attitudes. They were willing to spend the extra few minutes to answer all of my additional questions to help me learn. Gave some great advice specific to my new (used) car! I appreciated it. More

by tah Verified Customer Verified Customer

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Thank you for going above and beyond to address my service concerns. Alex Is very customer focused and will definitely bring my vehicle back when service is needed. service concerns. Alex Is very customer focused and will definitely bring my vehicle back when service is needed. More

by SAHUTHO2 Verified Customer Verified Customer

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I really disappointed to have a service at this location. I brought 4 brand new tires for my car. Two of the tires has a nail on each one. I’m taking for service at the Luther Broodale Honda at Brooklyn I brought 4 brand new tires for my car. Two of the tires has a nail on each one. I’m taking for service at the Luther Broodale Honda at Brooklyn Center, MN. My tires still under warranty. The Alex Bear told me that. It’s still under warranty. My car needs two tires replacement but it’s still under warranty they will replace two free tires for me. But they don’t have the right size of my tires today. The Alex Bear schedule a time for me to come back replaced my tires for me. When I go back to replace the tires they only give me one tire. And still give me a hard of time. They patch one tire, but now that one tire still leaking air. I don’t feel good about this situation. If they have my size of tires on that service date everything will be okay. When I go back for the second time. They give me Ally Bisset a different service person. They started all over again and everything is different. I brought this Honda brand new from this Dealership and do all my service from this dealership and I don’t feel happy. Now I drive three of the tires I brought over a year ago and one brand new tire. I don’t even know the car will be safe to drive with one brand new tire or safety issues for the car itself. More

by TOUALOR06 Verified Customer Verified Customer

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oil change/ repair During the Covid distancing time I received very fast efficient service on my oil change and repair. Appreciated that since I didn't want to come sit During the Covid distancing time I received very fast efficient service on my oil change and repair. Appreciated that since I didn't want to come sit inside as usual to wait for the car. As usual the car wash left my car looking like a new vehicle. People should bring their own pen to sign papers to avoid virus -I hadn't thought of it. More

by bingenb1 Verified Customer Verified Customer

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Had a little issue getting in touch with some one around 7pm... then told to talk with parts department. Service manager sorted it all out!! 7pm... then told to talk with parts department. Service manager sorted it all out!! More

by MATT.RICE30 Verified Customer Verified Customer

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