Alex Burt

Very polite customer service. The only thing that needs to change is the customer should be going out in the order they came in. I was the second person to pull into the parking l The only thing that needs to change is the customer should be going out in the order they came in. I was the second person to pull into the parking lot today and probably 5 to 7 got done before me so they’re not needs to be a better process when just getting a oil change that you shouldn’t wait two hours if you were one of the first ones in line. More

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Don’t bother making an appointment. They will pick up your car a hour late with no communication. I reached out to my Technician Jonah at 2 pm. No response. Called at 3:45 pm and talked They will pick up your car a hour late with no communication. I reached out to my Technician Jonah at 2 pm. No response. Called at 3:45 pm and talked to Leah and Reid. Neither one could actually get a tech to pick up the phone. I got hung up on twice during all of this. I did not get a response from a tech until 5 pm. Only because I kept calling as they close at 6 pm. Still never heard from Jonah once all day after the initial check in automated text. Alex and Miguel were unprofessional and rude. They never even touched my car but at 5 pm (for my 8 am appointment) my car was going next on the lift. Wouldn’t be done with the recalls until the next day. Why make an appointment. Your poor planning and communication in the service department needs tremendous work. More

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Great service, just needed better communication about my vehicle while it’s in the ahop vehicle while it’s in the ahop More

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