Mike Knott

Very polite customer service. The only thing that needs to change is the customer should be going out in the order they came in. I was the second person to pull into the parking l The only thing that needs to change is the customer should be going out in the order they came in. I was the second person to pull into the parking lot today and probably 5 to 7 got done before me so they’re not needs to be a better process when just getting a oil change that you shouldn’t wait two hours if you were one of the first ones in line. More

Print

My husband owns a Ford F150. Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warra Not sure of the date but he took his truck to Blue Springs Ford to have the hub bearing replaced as it was going bad and they replaced it under warranty. The truck started having the same issues. My husband is currently a diesel mechanic and was a tire technician for many years. He diagnosed the problem again as the same hub bearing going bad. We recently moved so he took the truck to Richmond Ford. They diagnosed the same issue and said the hub bearing needed replaced but they could not replace it due to the warranty and that Blue Springs Ford had already replaced it so we needed to take it there. What a major inconvenience! So we then dropped off at Blue Springs Ford and a day later they called to tell him that it is not the hub bearing but the tire. He explained it was not and a asked they look at it again. They supposedly did and called him again to tell him it is not the hub bearing but the tire. Two people have diagnosed it as the hub bearing but they did not care. I called and left message for a manager by the name of Mike Knott but no return call. We will never take our truck to Blue Springs Ford again!!!! If something happens to my husband or the truck due to this not being replaced, there will be a lawsuit! On 1/13/25 my husband’s hub bearing was replaced thanks to Sam Bell. After his response to my concern, I reached out and with no hesitation he offered a replacement and was taken care of. We greatly appreciated! As much as I would love to give a 5 star, it was an inconvenience at the start but was made up for so I do feel this needs to be known. Thank you again Sam Bell for your excellent customer service! More

Print

I bought a 2019 escape and paid 23000 dollars cash. I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They w I had the car 30 days. Had to buy a new battery which they couldn't install. 400 bucks. Now I've had it 6 months and the head gasket is blown. They wanted to keep it 3 days to diagnose it! I took it to Goodyear. Took them 2 hours to confirm it. Now they need to keep it 3 days to confirm the diagnosis. It's under warranty and they didn't care. Basically told me to go somewhere else if I didn't like it. I took it to Thoroughbred ford. Got me in the next day! Blown head gasket! 2 hours in their shop. Filed a formal complaint against blue springs ford. Terrible customer service. Even from their service manager! Don't do business with these people... More

Print

Recall notice and replace air bags Thank you for fixing my vehicle and getting me back on the road safety. Thank you for making the repair easy by giving me a ride home and for bringing Thank you for fixing my vehicle and getting me back on the road safety. Thank you for making the repair easy by giving me a ride home and for bringing my vehicle back to my house. More

by Mechele Verified Customer Verified Customer

Print

Sorry for your stress Great service department. Cashier very stressed. Sorry that Ford advanage switched to Fordpass. Not my problem. Dont take it out on customer because y Great service department. Cashier very stressed. Sorry that Ford advanage switched to Fordpass. Not my problem. Dont take it out on customer because you have to do a few more steps at payment. More

by Dal Verified Customer Verified Customer

Print

Not too shabby The workers forgot to rotate my tires but you rinsed the car off and i only had to wait an hour and a half. The lady checking out was very nice. The workers forgot to rotate my tires but you rinsed the car off and i only had to wait an hour and a half. The lady checking out was very nice. More

by Jtoomey Verified Customer Verified Customer

Print

Great service The service is great. Having the TV on (and so loud) is too much, especially when the waiting room is full. Other than that, the additional amenities The service is great. Having the TV on (and so loud) is too much, especially when the waiting room is full. Other than that, the additional amenities (coffee, water, etc.) are especially nice. More

by cecsav Verified Customer Verified Customer

Print

Service issue. Ford Motor Company as well as Blue Springs Ford service handled my problem in a professional and caring manner, until the problem was resolved. It was Ford Motor Company as well as Blue Springs Ford service handled my problem in a professional and caring manner, until the problem was resolved. It was a positive experience. More

by patrick.metz Verified Customer Verified Customer

Print

The best service in town Love the Blue Springs Ford Service Center. Pulled up without an appt for an oil change and to check my brakes. They were friendly, quick, and efficie Love the Blue Springs Ford Service Center. Pulled up without an appt for an oil change and to check my brakes. They were friendly, quick, and efficient. Gave my car the once over. Changed oil, rotated tires, and went ahead and did an alignment. Love the grade card they give for my car each visit. Nothing comes ad a surprise. Thank you Blue Springs Service Center! More

by jwls Verified Customer Verified Customer

Print

Execellent customer service and repairs Wonderful service. All the service employees were kind and knowledgeable. Everything was explained clearly and my vehicle runs perfectly now. Thank yo Wonderful service. All the service employees were kind and knowledgeable. Everything was explained clearly and my vehicle runs perfectly now. Thank you for a great service experience! More

by mollyhelmig Verified Customer Verified Customer

Print