Alex Carey | Page 2

Everyone here was great and you can tell they’re all friends and not just coworkers. Chris Glover was the one who helped us and we couldn’t have had a more perfect experience. friends and not just coworkers. Chris Glover was the one who helped us and we couldn’t have had a more perfect experience. More

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I will NEVER buy another car from this dealership! !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing was smooth, and I was really happy with the service. There were a few things that needed to be completed after I drove off the lot. The first was an extra set of keys which I got while getting the transmission worked on. Next was the transmission, which took two visits but it was fixed as promised. The third was a headrest for the driver’s seat. An aftermarket video player/headrest had been installed and one of the support bars was missing. This was definitely a safety issue as I do volunteer work and drive people around in the van almost every day. Since I live almost two hours away, the salesman assured me he could ship a new headrest to my house in a couple of weeks. True to his word, two weeks later the headrest arrived. Unfortunately, the new headrest was for the rear seat. I called the salesman and explained what had happened and he promised to order me the right one and ship it out. AND THAT IS WHEN THIS DEAL WENT SOUTH! At this point the dealership/sales staff started blowing me off. Any text I sent was ignored – even though when I asked a question when buying the van, I never had to wait more than 10 minutes for a reply. Now I was getting nothing. Phone calls made were never returned; even when I talked to managers who promised someone would return my call by the next day. Weeks later I was still waiting. Leaving messages for the salesman or manager to call me were also ignored. On two occasions I stopped by the dealership trying to find out the status of my headrest. Both times I met with a manager who PROMISED they would check into it and let me know the next day. I’m still waiting for those promised phone calls/text. It is extremely frustrating to be told once, twice, three times, four, five, six, seven and more someone will get back with you by tomorrow and nothing happens! All I wanted was a safe headrest. Although the dealership fixed the bar on the current headrest, it’s won’t locked into the seat and comes out quite easy. In an accident it’s likely to come flying out or even break, creating a dangerous situation. Now I was willing to buy a headrest at a junkyard or online if you couldn’t deliver. It’s an older vehicle and sometimes parts like this are hard to find. I told several of your people the same thing. I just NEEDED TO KNOW before I wasted money/time finding one. But guess what; I can’t get an answer because NO ONE WILL CALL ME BACK despite numerous assurances someone would. This is UNACCEPTABLE! I’ve never had a dealership treat me like this before and I’ve purchased many cars in my lifetime; both new and used. I’m also a good customer who isn’t difficult to deal with or please. All I wanted was an update on the headrest. But honestly, I’m done with you guys. As I said, when I purchased my van, I was extremely happy with your staff. I had NO DOUBT I would be back to buy another vehicle from your dealership. But after being blown off the way I was, I won’t be back. And you can bet I’ll be telling others of my experience. Your loss...and I guess mine too. More

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I previously had a lease with Germain Honda of Dublin and as we were approaching my lease end, Alex Carrey reached out to us to start working on next steps. He was so wonderful to work with. He met with us m as we were approaching my lease end, Alex Carrey reached out to us to start working on next steps. He was so wonderful to work with. He met with us multiple times, helped us choose the perfect car, and made sure the process was smooth. Can’t say enough good things about Alex! More

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Everyone was exceptional, they certainly helped us in making the biggest decision of our life. Alex was phenomenal. making the biggest decision of our life. Alex was phenomenal. More

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I had a great experience buying my car here. Alex Carey, was an amazing person, this was my first car purchase and he was amazing!!! He was very patient and took his time walking me through the Alex Carey, was an amazing person, this was my first car purchase and he was amazing!!! He was very patient and took his time walking me through the entire process. I love my car and can’t thank Carey, enough for his help . More

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We were searching a Honda fit to replace the one totaled last week. Found it on line Sunday called Monday went up and purchased the car. We are to return for deep cleaning and get a new key made because we last week. Found it on line Sunday called Monday went up and purchased the car. We are to return for deep cleaning and get a new key made because we purchased it so fast they were not able to do it. Alex was Very friendly and took very good care of us as did the gentleman who did our paperwork. More

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Alex Cary was wonderful to work with! !! He was very patient, very knowledgeable, and very efficient and thorough. He was a pleasure to work with! !! He was very patient, very knowledgeable, and very efficient and thorough. He was a pleasure to work with! More

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I truly enjoyed working with Alex Carey when purchasing my Ridgeline truck. Informative, clear, and concise. my Ridgeline truck. Informative, clear, and concise. More

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After several negative experiences closer to home, I'm happy to say the drive to Germain to see Alex was worth the drive. He was the first salesman we had encountered who had an appreciation of the busine happy to say the drive to Germain to see Alex was worth the drive. He was the first salesman we had encountered who had an appreciation of the business side of our situation and was able to find us an older used car in good condition that fit our needs and respected our budget. His attention to detail was stellar. My husband was very pleased with how smooth and easy the process was and the family-friendly environment (our kids were easily entertained with an MLB game in the lobby). We would definitely call Germain in the future. More

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Alex Carey has been very professional, knowledgeable and passionate about his job and helping us in the purchase of the car. He deserves more than this review and will recommend him as a capable and reliabl passionate about his job and helping us in the purchase of the car. He deserves more than this review and will recommend him as a capable and reliable person. More

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