Alex Carey

It was the third car we have bought here and it was indeed a remarkable experience to go through the process again. Stephanie Hausherr was very friendly, intelligent, knowledgeable, professional and h indeed a remarkable experience to go through the process again. Stephanie Hausherr was very friendly, intelligent, knowledgeable, professional and helpful. Every question was answered to our satisfaction, every concern was addressed. We appreciate her very much. So our thanks go her. She is the best. More

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We bought our second vehicle at Germain, and the experience was even better. The whole team made our purchase easy and pleasant and our salesman, Chris, was polite and knowledgeable. He was also ver experience was even better. The whole team made our purchase easy and pleasant and our salesman, Chris, was polite and knowledgeable. He was also very responsive with all follow up communications. They have customers for life. More

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Stephanie Hausherr was wonderful to work with! I loved her personality; she put me at ease! She worked with me to make sure I was comfortable with my purchase and is always available if I have a I loved her personality; she put me at ease! She worked with me to make sure I was comfortable with my purchase and is always available if I have a question. I trust her and give her the highest recommendation. More

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Quick and easy process, no games, price transparency, worked with us to help us get the vehicle we wanted. worked with us to help us get the vehicle we wanted. More

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Everyone here was great and you can tell they’re all friends and not just coworkers. Chris Glover was the one who helped us and we couldn’t have had a more perfect experience. friends and not just coworkers. Chris Glover was the one who helped us and we couldn’t have had a more perfect experience. More

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I will NEVER buy another car from this dealership! !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing !! I purchased a 2015 Honda van back in May of 2023 and in the beginning things couldn’t have gone better. The salesman was helpful, the financing was smooth, and I was really happy with the service. There were a few things that needed to be completed after I drove off the lot. The first was an extra set of keys which I got while getting the transmission worked on. Next was the transmission, which took two visits but it was fixed as promised. The third was a headrest for the driver’s seat. An aftermarket video player/headrest had been installed and one of the support bars was missing. This was definitely a safety issue as I do volunteer work and drive people around in the van almost every day. Since I live almost two hours away, the salesman assured me he could ship a new headrest to my house in a couple of weeks. True to his word, two weeks later the headrest arrived. Unfortunately, the new headrest was for the rear seat. I called the salesman and explained what had happened and he promised to order me the right one and ship it out. AND THAT IS WHEN THIS DEAL WENT SOUTH! At this point the dealership/sales staff started blowing me off. Any text I sent was ignored – even though when I asked a question when buying the van, I never had to wait more than 10 minutes for a reply. Now I was getting nothing. Phone calls made were never returned; even when I talked to managers who promised someone would return my call by the next day. Weeks later I was still waiting. Leaving messages for the salesman or manager to call me were also ignored. On two occasions I stopped by the dealership trying to find out the status of my headrest. Both times I met with a manager who PROMISED they would check into it and let me know the next day. I’m still waiting for those promised phone calls/text. It is extremely frustrating to be told once, twice, three times, four, five, six, seven and more someone will get back with you by tomorrow and nothing happens! All I wanted was a safe headrest. Although the dealership fixed the bar on the current headrest, it’s won’t locked into the seat and comes out quite easy. In an accident it’s likely to come flying out or even break, creating a dangerous situation. Now I was willing to buy a headrest at a junkyard or online if you couldn’t deliver. It’s an older vehicle and sometimes parts like this are hard to find. I told several of your people the same thing. I just NEEDED TO KNOW before I wasted money/time finding one. But guess what; I can’t get an answer because NO ONE WILL CALL ME BACK despite numerous assurances someone would. This is UNACCEPTABLE! I’ve never had a dealership treat me like this before and I’ve purchased many cars in my lifetime; both new and used. I’m also a good customer who isn’t difficult to deal with or please. All I wanted was an update on the headrest. But honestly, I’m done with you guys. As I said, when I purchased my van, I was extremely happy with your staff. I had NO DOUBT I would be back to buy another vehicle from your dealership. But after being blown off the way I was, I won’t be back. And you can bet I’ll be telling others of my experience. Your loss...and I guess mine too. More

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I previously had a lease with Germain Honda of Dublin and as we were approaching my lease end, Alex Carrey reached out to us to start working on next steps. He was so wonderful to work with. He met with us m as we were approaching my lease end, Alex Carrey reached out to us to start working on next steps. He was so wonderful to work with. He met with us multiple times, helped us choose the perfect car, and made sure the process was smooth. Can’t say enough good things about Alex! More

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Everyone was exceptional, they certainly helped us in making the biggest decision of our life. Alex was phenomenal. making the biggest decision of our life. Alex was phenomenal. More

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I had a great experience buying my car here. Alex Carey, was an amazing person, this was my first car purchase and he was amazing!!! He was very patient and took his time walking me through the Alex Carey, was an amazing person, this was my first car purchase and he was amazing!!! He was very patient and took his time walking me through the entire process. I love my car and can’t thank Carey, enough for his help . More

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We were searching a Honda fit to replace the one totaled last week. Found it on line Sunday called Monday went up and purchased the car. We are to return for deep cleaning and get a new key made because we last week. Found it on line Sunday called Monday went up and purchased the car. We are to return for deep cleaning and get a new key made because we purchased it so fast they were not able to do it. Alex was Very friendly and took very good care of us as did the gentleman who did our paperwork. More

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