Alex Darsow | Page 14

Everyone was friendly and helpful. Alex took time and answered our questions and went over the different features on the vehicle. We were pleased with our experience at Toyota. answered our questions and went over the different features on the vehicle. We were pleased with our experience at Toyota. More

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The representative was friendly and helpful they performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. performed two recalls and my car came back to me clean. The chauffeur that gave me a ride home was very nice. More

by blbernhardt Verified Customer Verified Customer

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The salesman I worked with told me he would give me two prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with prices on the vehicle I purchased. One with the inspection and lifetime warranty and the other without as is. I came to find out after speaking with a supervisor that the vehicle must be inspected and is against policy otherwise. I purchased the vehicle on a Saturday. I was told by the salesman that the vehicle will be inspected and ready for pickup the following Monday (would not have purchased otherwise). When I called Monday morning I was told that the vehicle would "maybe" be inspected and ready Wednesday or Thursday. I called the salesman and told him I was not satisfied with that, since I was reassured by him the previous Saturday that the vehicle will be ready Monday. It was at that time I told him I wanted to speak to a supervisor. He told me he will do the same as the supervisor would. I asked him "are you refusing to let me talk to your supervisor ?" I had to ask him that same question three times before he told me that a supervisor will call me "in a little bit ", and then he hung up the phone on me. The supervisor called me and we came up with a solution that satisfied me. It was either have the car ready Monday before close or refund me for the vehicle. The supervisor had got the vehicle pushed through the inspection process and I picked it up that evening. The supervisor (John) was good and understanding. The salesman (Alex) needs much improvement and more education on policy as well as integrity. I had made an appointment for the vehicle to get new tires and brakes. The day before the appointment I had called the service department to see if I could get a loaner vehicle while the car was getting work done because I had a seperate appointment that morning. I was told by an individual in the service department that someone will call me back "in a few minutes". After an hour I had called back, since I was not, and was told the service department was now closed. Out of everyone I spoke to or interacted with at the dealership besides Dan, John and an office gal was horrible. I really for better results in the future. Thank you for your time. Ryan More

by BARELA369 Verified Customer Verified Customer

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The people where really easy to work with, treated us well gave us options there was no making our minds up like right now . It was a good experience well gave us options there was no making our minds up like right now . It was a good experience More

by mikeloripoh Verified Customer Verified Customer

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informed people that are helpful and aren't into hi informed people that are helpful and aren't into hi pressure sales. this is my 3rd tacoma and looking forward to years of use with great service behi informed people that are helpful and aren't into hi pressure sales. this is my 3rd tacoma and looking forward to years of use with great service behind it. . Watertown mn. More

by for ever in the woods Verified Customer Verified Customer

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Alex did a wonderful job! He was super patient and not pushy. He made me feel confident and comfortable with my decision. Alex did a great job going over how everything works. pushy. He made me feel confident and comfortable with my decision. Alex did a great job going over how everything works. More

by JOYDALTON2000 Verified Customer Verified Customer

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Alex was very helpful and provided easy to understand information about the Toyota products of interest to us. He listened to our needs and helped us find just what we needed. We are very happy. information about the Toyota products of interest to us. He listened to our needs and helped us find just what we needed. We are very happy. More

by JMANTHE24 Verified Customer Verified Customer

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Sasles person was excellent and responsive to my needs/ requirements. I would have preferred to charge a larger portion of cash purchase price on credit card; Mpls metro dealers allow up to $3000 on c requirements. I would have preferred to charge a larger portion of cash purchase price on credit card; Mpls metro dealers allow up to $3000 on credit card, FYI. More

by Mike Verified Customer Verified Customer

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Alex was great help. I had top notch service and care. Alex was very professional and knowledgeable. I will recommend everyone to Alex and Tom. Alex was very professional and knowledgeable. I will recommend everyone to Alex and Tom. More

by dougcathy.reis Verified Customer Verified Customer

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Was very well pleased made it happen will buy another car in the futurewas pleased with the service and got what i wanted left very happy in the futurewas pleased with the service and got what i wanted left very happy More

by PULPOMUSIC Verified Customer Verified Customer

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