Alex Davis

I've bought three vehicles from this dealer and have never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos th never had an issue until recently. I purchased a 2026 durango from this dealer back in September. I looked on the website and found a few durangos that I liked and that fit into my budget and I really wanted leather seats and blind spot monitoring. When I got there, apparently the website was not accurate and most of the durangos I liked were at the Chesapeake location. They let me test drive a 2026 GT Plus and I fell in love with it but it was too far out of my budget. The dealership found me a Durango that had leather seats and blind spot monitoring and was going to have it shipped from Chesapeake to the Newport News location. They ended up bringing me the wrong vehicle and I ended up with cloth seats. They told me they brought the wrong one but that it was better and it was more expensive but the dealership "ate the extra money it cost." I didn't say anything because it was well after 6pm when I finally got the durango and I had been there since around 11am. I was very much ready to leave by this point! The excitement of getting a brand new car had worn off and I didn't even have Q show me how to work anything on thr durango because I was ready to leave by this point. It was such a draining day and I can honestly say that I am absolutely regretting buying this durango (cannot stress how much I hate cloth seats!) And I wish I could sell it back to the dealership without getting upside down in a payment. I wish I would of put my foot down at the dealership and ended up paying for something that I liked. I also purchased lojack and apparently there was an issue with installing it and no one from the dealership bothered to tell me until I called to inquire about lojack, so I had been paying for a service that wasn't installed properly.. how is that okay? More

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They always prioritize my time and service my vehicles efficiently with a quick turnaround d time. Deal with confidence! efficiently with a quick turnaround d time. Deal with confidence! More

by Separationdrmr84 Verified Customer Verified Customer

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Akbar is the BEST! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! Everyone was super helpful and accommodating! Highly recommend buying from Southern Newport News! More

by justinwood1981 Verified Customer Verified Customer

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Everyone at the dealer was really easy to work with, no hard-sell pressure or anything like that. Very down to earth people. hard-sell pressure or anything like that. Very down to earth people. More

by ERIC.KEAN55 Verified Customer Verified Customer

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Estimate was prompt, but not much of an explanation. Took 5.5 hours to talk to service manager. Parts prices quote 150% of Mopar. Chose to tow to a different mechanic, guaranteed price w OEM parts $1700 Took 5.5 hours to talk to service manager. Parts prices quote 150% of Mopar. Chose to tow to a different mechanic, guaranteed price w OEM parts $1700 instead of $4000. Service director utterly unconcerned by difficulty contacting ANYONE to discuss the $4K repair. More

by Hilary S N Verified Customer Verified Customer

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Everyone was nice! I appreciated the service and I left with what I wanted. I can’t ask for much more I appreciated the service and I left with what I wanted. I can’t ask for much more More

by jenellbillips Verified Customer Verified Customer

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Extended warranty guy was amazing, great service. Would recommend to some one else. Easy deal Would recommend to some one else. Easy deal More

by JBOYER13200 Verified Customer Verified Customer

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Very professional dealership with great Sales and Management team. I have bought 4 vehicles from this Southern dealership. Management team. I have bought 4 vehicles from this Southern dealership. More

by ROBBIEFAIR Verified Customer Verified Customer

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The staff/personnel were most professional and receptive to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future to to my needs and plans. The deal was superp and met my goals. Everything promised was followed through with intent to please and secure a future with the customer and vehicle….. I have nothing but praise for their services…!!!! More

by LGRAY117 Verified Customer Verified Customer

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Wonderful experience with Akbar. Very personable and knows how to treat the customers. We became friends! My 2025 Willys Wrangler is perfect and I know if I need anything I can go Very personable and knows how to treat the customers. We became friends! My 2025 Willys Wrangler is perfect and I know if I need anything I can go to Akbar! More

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