Alex Espinoza

Sales team was great - made the process of getting our ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team ideal vehicle smooth and enjoyable. But. 2 days later, dead battery, and needed a AAA boost. Pedder fell to pieces then. Their sales team and service team don't know how to communicate, and overall management is absent. I asked to speak with a manager at the time of the incident but they refused to speak with me; never followed up. I walked away with replaced batteries, but I will never set foot in this location again. Also, the "certified used" is bogus - the didn't even bother to check the overall battery health. Who knows what other surprises I'm going to get! I didn't work with any of the people listed below. I don't know why you're forcing me to rate them. More

by SDDude Verified Customer Verified Customer

Report | Print

I found the Jeep I wanted at a price I wanted. Unfortunately, Pedder was more interested in padding my loan with the stuff I didn't want, like the KARR system and the stupid nitrogen tire fill pro Unfortunately, Pedder was more interested in padding my loan with the stuff I didn't want, like the KARR system and the stupid nitrogen tire fill program. This is exactly why people go to Carmax and Carvana - the car dealer upsell is a lousy experience. More

by jones.dallas Verified Customer Verified Customer

Report | Print

I bought a used car. Fine. It was a special Gladiator Rubicon Launch Edition. Pristine condition. It's set up for towing but the dealership had no idea where the acce Fine. It was a special Gladiator Rubicon Launch Edition. Pristine condition. It's set up for towing but the dealership had no idea where the accessories were to actually tow it. I found out who the original owner was via the Nav system. The reconditioning team didn't remove the personal info out of the vehicle before they resold it. Bad practice but good for me. I reached out to the original owner and asked him for some time to go over the vehicle. We met last weekend. That's where I found out he'd left a box of accessories for the Gladiator with the salesman, who claimed no knowledge of the box until he got a call from the other guy. Also "lost" the roof freedom panel storage bag that was with the vehicle when it was turned in. I'm wondering if the bag was an upgrade since this was a special edition Gladiator? Said all the stuff must have been stolen as if that would close this out. Also said something about firing a bunch of their reconditioning team too. I then talked to Alex, the sales manager about the issues I was having. Failure indications due to aftermarket suspension and the "lost" items that I KNOW were provided with the vehicle that are key to actually utilizing the upgrades and standard features of the vehicle. I even included web links in an e-mail so he understood what I was talking about. That was over a week ago and nothing. Not even a "nope, we're not responsible" e-mail. It went from "We'll make it right" to crickets. Jury is still out on a final review since I'm not done asking for the stuff back but right now I feel like I got ghosted.after the fact Missing items: Blue Ox base plate pins to connect a tow bar. Safety cables (2). Freedom Panel storage bag, Plus whatever else was in the box that was with the vehicle at turn in. Not a ton of stuff but stuff I KNOW was provided to the dealership and should have been included. More

by myron.macneil Verified Customer Verified Customer

Report | Print

Excellent customer service and helpful staff that assisted me in getting my vehicle purchase. Would recommend to a lot of close associates. assisted me in getting my vehicle purchase. Would recommend to a lot of close associates. More

by Erickfoster077 Verified Customer Verified Customer

Report | Print

I'm thrilled with my new Ram Rebel from Pedder CDJR The team was professional, helpful, and made the buying process smooth. The vehicle is exactly as described, and I'm loving the drive. Great service, gre team was professional, helpful, and made the buying process smooth. The vehicle is exactly as described, and I'm loving the drive. Great service, great truck, highly recommend. More

by mwsegraves Verified Customer Verified Customer

Report | Print

Guys were nice and upfront about things. I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales fo I just bought a used car and it had an issue. They worked on it until they couldn't. Explained the issues to me and referred me back to the sales folks to get a resolution. This is a Service Center survey. I could go days on what went wrong with the sales folks after the fact. More

by myron.macneil Verified Customer Verified Customer

Report | Print

People were nice. Alex, Art Trevor..but didn't disclose extending length of loan. Cleaning of car and dtive-off charge of EV did not meet promise. Alex, Art Trevor..but didn't disclose extending length of loan. Cleaning of car and dtive-off charge of EV did not meet promise. More

by ohhope Verified Customer Verified Customer

Report | Print