Alex Hanson
Alex Hanson at Boucher Hyundai of Waukesha

Alex Hanson

Service Advisor

Boucher Hyundai of Waukesha

1583 East Moreland Boulevard
Waukesha, WI 53186

3.9
26 Reviews
3.9

26 Reviews

Write a Review

26 Reviews of Alex Hanson

August 08, 2025

Dealership Rating
Employee Rating

Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Devin Timm

August 08, 2025

Dealership Rating
Employee Rating

Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa More

by CrackedPan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble, Devin Timm

July 25, 2025

Dealership Rating
Employee Rating

Issue with the transmission that is requiring it to be replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No More

by wflemming
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 02, 2025

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

July 10, 2025

Dealership Rating
Employee Rating

Alex was great explaining our problems with our vehicle along with the video from the mechanic helped us make a decision to move forward with recommend repairs. More

by Tim
Recommend Dealer
Yes
Jul 10, 2025

Boucher Hyundai of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Rob Heaney Service Manager 262-522-1000

July 05, 2025

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Employee Rating

Work was completed when they said it would be. And they sent me a video to show their work! More

by BILLY.KOWALSKI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 05, 2025

Boucher Hyundai of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Rob Heaney Service Manager 262-522-1000

June 28, 2025

Dealership Rating
Employee Rating

The service mechanic who did the work in my car did a great job keeping me updated on what was going on with my car and got it fixed in a timely manner. More

by Destiny Rae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Boucher Hyundai of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Heaney Service Manager 262-522-1000

May 19, 2025

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Employee Rating

My palisade needed a new transmission and is only 5 years old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is t More

by DANA23P
Service Time
Service Communication
Recommend Dealer
No
May 22, 2025

Boucher Hyundai of Waukesha responded

Hello Dana: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rob Heaney Service Manager 262-522-1000

May 17, 2025

Dealership Rating
Employee Rating

Very shiny and clean showroom and service department. I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreci More

by curlyfogel
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2025

Boucher Hyundai of Waukesha responded

Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Rob Heaney Service Manager 262-522-1000

May 06, 2025

Dealership Rating
Employee Rating

Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check eng More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

May 09, 2025

Boucher Hyundai of Waukesha responded

Paul, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Rob Heaney Service Manager 262-522-1000

April 25, 2025

Dealership Rating
Employee Rating

The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the More

by VICOTA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Doble

Apr 29, 2025

Boucher Hyundai of Waukesha responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Rob Heaney Service Manager 262-522-1000

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