Alex Hanson

I had an ex extremely difficult time and setting up an appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch appointment for installation of a trailer hitch. I had called numerous times to multiple service advisors to check on the arrival of a trailer hitch and wire harness assembly and some cross bars that I had ordered when I purchased my new vehicle from Boucher Hyundai. When it came time to pick up my car after the installation of trailer hitch and wire harness I realized that the cross bars were also installed. This was against my instructions of not to install the crossfires as I would do it myself. Once I returned home I discovered one of the caps on the crossbar was missing. I immediately called Devin and inform him of the missing piece. Devon said he would check with the service tech to see if it was missed. I also asked if you would check on availability of a replacement part for this missing crossbar cap. It has been two days now I have yet to receive a response from Devin as to the availability or if they found the missing cap in the service Bay Area. I have very little confidence that I will return that I will get a return call from Devin. This by far has been my worst experience to date with Boucher Hyundai service department. More

by Chad Verified Customer Verified Customer

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Arrogance seems paramount and solutions secondary. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. For a simple oil change - fine. Diagnosing an actual problem may take multiple trips and wasted time. More

by NOEMAIL23 Verified Customer Verified Customer

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Had poor experience at this dealer. Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do wa Refused to cover faulty part under warranty. Went to other dealer and it was covered without problems. It was like they just don't want to do warranty work, will never use them again or buy another car from Boucher! More

by CrackedPan Verified Customer Verified Customer

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Issue with the transmission that is requiring it to be replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No replaced under warranty. Have been waiting a month for it to be replaced. Parts are in. I have to call the service representative for any updates. No communication from service even though I was told I would be updated. Extremely concerned other mechanical issues will develop due to the lack of communication from Boucher. Very disappointed since car was purchased from Boucher. Need this to be resolved asap. More

by wflemming Verified Customer Verified Customer

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Alex was great explaining our problems with our vehicle along with the video from the mechanic helped us make a decision to move forward with recommend repairs. along with the video from the mechanic helped us make a decision to move forward with recommend repairs. More

by Tim Verified Customer Verified Customer

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Work was completed when they said it would be. And they sent me a video to show their work! And they sent me a video to show their work! More

by BILLY.KOWALSKI1 Verified Customer Verified Customer

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The service mechanic who did the work in my car did a great job keeping me updated on what was going on with my car and got it fixed in a timely manner. great job keeping me updated on what was going on with my car and got it fixed in a timely manner. More

by Destiny Rae Verified Customer Verified Customer

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My palisade needed a new transmission and is only 5 years old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is t old. Everything (except deductible and tax) was covered under warranty. I had the vehicle towed there and was happy with the experience. Then is took 5 weeks for the parts to arrive (understand that's not within the dealers control, still frustrating) but then it took another week for the work to be completed! Alex was professional and courteous throughout. On my way home, the engine overheated 3 times in less than 10 minutes! Had to have it towed back to the dealer again only to find someone neglected to bleed the coolant system properly and left air pockets. Had to go back AGAIN to pick up the next day. All the while I was asking for a courtesy vehicle and one did not become available until 3 business days prior to pick up. I was also only informed about rental reimbursement the week before pick up. Super frustrating process! More

by DANA23P Verified Customer Verified Customer

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Very shiny and clean showroom and service department. I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreci I dealt with Alex for 9 weeks as I had a major warranty claim. His communication was regular and thorough. I enjoyed my loaner vehicle and appreciate that it was available for me for most of the time I didn't have my car. I hope I don't have to go through this situation again, but Alex made the situation much easier. More

by curlyfogel Verified Customer Verified Customer

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Car was in for factory recall. Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check eng Since the fix the car has been back in 3 times with in 2 weeks. Got the car back and day later check engine light came on. Driving now with check engine light. No too confident in bringing car back to this repair shop. More

by Paul Verified Customer Verified Customer

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