Very helpful with all our car needs, would definitely be
back for any and all vehicle needs.
back for any and all vehicle needs.
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by KEHENRY328
Verified Customer
Verified Customer
Service Price Transparency
Apr 26, 2024 -
Boucher Hyundai of Waukesha responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Boucher Hyundai of Waukesha, we look forward to having you as a valued customer for many years to come!
Rob Heaney
Service Manager
262-522-1000
The dealership employees were very polite.
Very clean show room. Thanks for the snacks and variety of soft drinks.
Very clean show room. Thanks for the snacks and variety of soft drinks.
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by EDIDERRICH
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2024 -
Boucher Hyundai of Waukesha responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Rob Heaney
Service Manager
262-522-1000
The last three service appointments for my Santa Fe have
been very disappointing. Work that was scheduled to be done was forgotten so additional appointments had to be scheduled, discount coupons were not a
been very disappointing. Work that was scheduled to be done was forgotten so additional appointments had to be scheduled, discount coupons were not applied to the repair/service costs, issues were misdiagnosed and the costly repairs that were completed did not resolve the problems. When I brought the vehicle back and they correctly diagnosed the issue they did not offer a discount for the inconvenience. I declined the repair and took it to a private repair shop who correctly diagnosed the problem and fixed it for half the cost.
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by thewessels
Verified Customer
Verified Customer
Service Price Transparency
Apr 25, 2024 -
Boucher Hyundai of Waukesha responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.
Rob Heaney
Service Manager
262-522-1000
Dakota was GREAT!
! She went over all the features in our new Santa Fe thank you
! She went over all the features in our new Santa Fe thank you
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by JPICONE399
Verified Customer
Verified Customer
Apr 14, 2024 -
Boucher Hyundai of Waukesha responded
Thank you for choosing Boucher Hyundai of Waukesha. Your feedback and rating mean a lot to us. We're glad Dakota was able to help, and we hope to see you again!
Ryan Fitzsimmons
General Sales Manager
262-522-1000
We were very happy with the work that was done.
However, when we dropped the car off, they asked if we wanted it washed. We said yes. But when we picked it up, it was not washed. They said they co
However, when we dropped the car off, they asked if we wanted it washed. We said yes. But when we picked it up, it was not washed. They said they could still do it, but we were running late and didn't have time. We had been called that the car was ready for pick up. It should have been washed before we got there. So, the car not being washed rates a 0, but everything else was 5 srar.
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by Dlpink
Verified Customer
Verified Customer
Apr 14, 2024 -
Boucher Hyundai of Waukesha responded
We aim to ensure everyone who walks through the door leaves happy. We do apologize for not washing your vehicle. Thank you for choosing Boucher Hyundai of Waukesha!
Rob Heaney
Service Manager
262-522-1000
I can never get anyone in the service dept to answer the
phone when I call. The web site is difficult to use for scheduling appts.
phone when I call. The web site is difficult to use for scheduling appts.
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by DKSDGS
Verified Customer
Verified Customer
Service Price Transparency
Apr 12, 2024 -
Boucher Hyundai of Waukesha responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Rob Heaney
Service Manager
262-522-1000
Good service dealer.
My car was towed there on a Friday and they started looking at it on a Monday.
My car was towed there on a Friday and they started looking at it on a Monday.
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by Sheila Klawitter
Verified Customer
Verified Customer
Service Price Transparency
Apr 08, 2024 -
Boucher Hyundai of Waukesha responded
Hi Sheila, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please don't hesitate to reach out!
Knowledgeable and readily available Very knowledgeable
and very willing to answer question asked and was very friendly.
and very willing to answer question asked and was very friendly.
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by CHRIS.CASULA
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Mar 22, 2024 -
Boucher Hyundai of Waukesha responded
Hi Chris, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Waited too long to get my car fixed.
Then had to leave with a rental, wish that was offered earlier in the day.
Then had to leave with a rental, wish that was offered earlier in the day.
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by J. Birkel
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Mar 21, 2024 -
Boucher Hyundai of Waukesha responded
Hello J. Birkel, we appreciate you taking the time to leave us this feedback. If you have any concerns, please don't hesitate to reach out!
Very attentive, friendly, attentive people.
Excellent waiting area with food and coffee. I will always go to your dealership for service.
Excellent waiting area with food and coffee. I will always go to your dealership for service.
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by BKP629
Verified Customer
Verified Customer
Other Employees Tagged:
Devin Timm
Mar 18, 2024 -
Boucher Hyundai of Waukesha responded
Hi there, thank you for your kind review; we are happy to pass along your comments to the team! We do hope we can be of assistance in the future. Take care!