Alex Hanson

The communication was absolutely terrible. I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the I was never given a loaner vehicle like I was promised. Nobody would return my calls, and they had my car for 6 1/2 weeks. I am very unhappy with the service! The service manager, Dan as a manager was terrible!! I definitely just felt like a number and I did not feel like an important customer More

by VICOTA23 Verified Customer Verified Customer

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Dan was so helpful throughout our service experience. He communicated quickly and our issue was resolved very quickly. So thankful! He communicated quickly and our issue was resolved very quickly. So thankful! More

by Catchinbbz Verified Customer Verified Customer

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The service center is state of the art, and the employees are all so friendly from check in, to advising, to the mechanics! are all so friendly from check in, to advising, to the mechanics! More

by SVEDDER10 Verified Customer Verified Customer

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Expert service that was performed quickly. Staff is professional and friendly. Waiting area is clean and well appointed Staff is professional and friendly. Waiting area is clean and well appointed More

by RWHITE20 Verified Customer Verified Customer

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I brought my car last week of December and didn't receive it till just a week ago. Since then, we've tried calling the dealership almost everyday because my car still has the check engine light on. After we it till just a week ago. Since then, we've tried calling the dealership almost everyday because my car still has the check engine light on. After we received no response we finally took it to a mechanic near us and the mechanic told us that there was a screw that was loose and there is a problem with the sensor. This mechanic told us that he did not know why Hyundai gave us the car back like that. Today we were finally able to reach Alex from the service area. His response and the fact that my car is not fixed, despite it being at the dealership for over 2 months, is what pushed me to give the rating of 1. We also tried to reach Rob, the manager, who never responded. The communication from the service area was very poor and never had any clear answers. I now have to bring it to a dealership near us again because that’s the only thing that Alex was “able” to do. Overall it was such an inconvenient and unpleasant experience. More

by Mya Andrade Verified Customer Verified Customer

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We are very happy w Alex & the service dept at Boucher for fixing our car. Alex was prompt & professional, very informative & always answered our questions truthfully. It was refreshing to have Alex provi for fixing our car. Alex was prompt & professional, very informative & always answered our questions truthfully. It was refreshing to have Alex provide us with accurate & updated info throughout entire process. Our Hyundai runs great and we will be customers for life! Thank you to Alex, and the entire team! More

by Andrea Verified Customer Verified Customer

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Great communication! Excellent staff. Offered shuttle service and pickup when service is complete. Made it easy! Excellent staff. Offered shuttle service and pickup when service is complete. Made it easy! More

by WHUGHES1 Verified Customer Verified Customer

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The dealership has many features that were never thought of back in the old days. This includes the Service Department. When a customer drives into the service welcoming area, the vehicle runs over a specia of back in the old days. This includes the Service Department. When a customer drives into the service welcoming area, the vehicle runs over a special device which checks front end alignment. Fascinating! My car had a strange problem with intermittent low oil pressure, and the engine underwent a special flushing, which unfortunately did not fix the problem. We suspect the damage was too severe to give a good result, and I have now purchased a Palisade, but I have had more positive results with all the other service work I have had done at Boucher. More

by NORTHFORD Verified Customer Verified Customer

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Service was terrific - people were even better! A good place to do business. Will be back A good place to do business. Will be back More

by sjarbeiter Verified Customer Verified Customer

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Clean and very accommodating. Quick service with frequent updates. Kept me informed which was greatly appreciated. Quick service with frequent updates. Kept me informed which was greatly appreciated. More

by Bkruzan Verified Customer Verified Customer

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