Alex Jividen | Page 17

Knowledgeable about the vehicle and features. Fair pricing and negotiation. Explained all financing and options. Fair pricing and negotiation. Explained all financing and options. More

by portjj Verified Customer Verified Customer

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the issue was fixed for no charge, but now the screen loses connection while driving. this started t=right after I got my car back. I am a little upset that I am being charge just under $200 for the ve loses connection while driving. this started t=right after I got my car back. I am a little upset that I am being charge just under $200 for the vehicle to be looked over. More

by Tracy32 Verified Customer Verified Customer

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Excellent and fast service. Great communication. Everyone involved in the process was friendly and helpful. Great communication. Everyone involved in the process was friendly and helpful. More

by Mdmiller1119 Verified Customer Verified Customer

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Dejuan got me in same day, and the process took no time, I was in and out. Very professional and kind. Thank you Honda family ! I was in and out. Very professional and kind. Thank you Honda family ! More

by Chev Verified Customer Verified Customer

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Outstanding experience every time! I have been a customer at Classic Honda over 20 years! From purchasing to service, the team is professional, courteous, and go above and beyond. I have been a customer at Classic Honda over 20 years! From purchasing to service, the team is professional, courteous, and go above and beyond. There is always follow-up after every encounter. I highly recommend! More

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I thought the overall process was fine. I don't think I got a great deal but pretty average based on the rest of the market. I am happy with the purchase, salesman was professional. After I don't think I got a great deal but pretty average based on the rest of the market. I am happy with the purchase, salesman was professional. After the sale was very good when I had questions so all good on those fronts. I do however have negative feedback on the finance guy and the upselling attempt on additional vehicle coverage. I found him to be very shady with his pitch. 1. He asked if I wanted the coverage and stated my monthly payment vs the actual price. This is an old school sales tactic that most people find deceitful, I quickly did the math in my head which came out to 6k! but I wanted him to say it out loud and asked how much does it cost? He doubled down acting like he did not know and stated again the montly cost of my car+the coverage. After asking several times he finally provided the actual absurd price. I balked and requested information on the coverage so I can review and research and he immediately drops the price a substantial amount ( 50%? )maybe, I can recall - after this went on for several minutes of him trying to close, he finally moved on. This is a very bad practice from Classic Honda, while I completely understand how important it is to unlock new revenue streams why are you treating us like we are unintelligent and instead of providing the price and cost in a forthcoming manner attempting to just sneak it in to the monthly payment? STOP DOING THIS. Poor look! This is why people have negative POVs of car dealerships! More

by QYUI Verified Customer Verified Customer

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Communication was great. The service video was detailed and the work to be done clearly explained. The service video was detailed and the work to be done clearly explained. More

by skoel Verified Customer Verified Customer

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Easy to schedule an appointment at a convenient time. Everyone was very friendly and the work was done quickly and seemed to be well done. Great experience. Everyone was very friendly and the work was done quickly and seemed to be well done. Great experience. More

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Great service and was in and out in less than an hour. Best dealership in the area Best dealership in the area More

by ASHLEYLECCE16 Verified Customer Verified Customer

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Service was great and quicker than anticipated. Unfortunately I was charged more for the work done than I was quoted. Unfortunately I was charged more for the work done than I was quoted. More

by Bob Walker Verified Customer Verified Customer

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