Alex Marouf

I had a mixed experience at South Bay BMW, which I consider to be an excellent luxury car dealership. It started with the salesman, Scott Nakaoka. Scott was wonderful to work with; thoroughly profess consider to be an excellent luxury car dealership. It started with the salesman, Scott Nakaoka. Scott was wonderful to work with; thoroughly professional, knowledgeable, and very pleasant. He's a real asset to the company. He listened to everything I told him I was looking for, he asked me a few good questions, then he told me he had my car, and he was going to go get it for me! I was delighted when he showed me the exact car I described. We went for a test drive, and Scott went into just the right amount of detail about the car's benefits. I told him I wanted the car and he was very helpful negotiating the terms. Next, I had to meet with one of the finance guys who handles purchase, lease, and financing. His name is Alex Marouf. He was condescending and very unpleasant to work with. Especially when I declined his offer for an extended warranty. After I began to get annoyed and had to say NO three times, he then started listing all of the items that were going to go wrong with my lovely new car and how expensive it would be for me pay for all of those repairs without a warranty. I asked him if he was trying to talk me out of buying the car. He replied he just wanted me to comprehend the expenses involved. I don't respond well to bullying and I'm not exactly a first time car buyer. I have plenty of money, so I'm not terribly concerned about the cost of an occasional car repair. So, I guess in summary, I sincerely recommend working with Scott Nakaoka, and if you can possibly avoid Alex Marouf, try to do so. More

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When I made the deel with the salesmen William Watts he promess to discount $2000 for loyal customer and $2000 for bmw rebate but Mr. Alex Marouf did not applied the $2000 onlty $1000 for loyalty customer promess to discount $2000 for loyal customer and $2000 for bmw rebate but Mr. Alex Marouf did not applied the $2000 onlty $1000 for loyalty customer and regarding the price of the Guaranteed auto protection he applied the highest price. Days later as my right to cancel the Guaranteed protection he did not want to help me. Overall, my feeling is that Mr. Maraof took advantage of me wich I define as "Elder Financial Abuse" More

by ycaceres Verified Customer Verified Customer

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Sales and Finance were great. Was able to handle nearly everything online and only had to go in to sign paperwork and pick up the vehicle when it arrived. Was able to handle nearly everything online and only had to go in to sign paperwork and pick up the vehicle when it arrived. More

by vschiu Verified Customer Verified Customer

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The salesperson was knowledgeable and courteous and professional. I felt like I was being listened to professional. I felt like I was being listened to More

by hk_shamamian Verified Customer Verified Customer

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Stephen Green is the best! He is thorough and professional and truly takes care of his clients. He is thorough and professional and truly takes care of his clients. More

by lennemannle Verified Customer Verified Customer

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Kind and efficient. Been very happy with my 3xi 2026 model. Thank you very much. Been very happy with my 3xi 2026 model. Thank you very much. More

by djpvca Verified Customer Verified Customer

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