Alex Mercado
Alex Mercado at Harvard Ford LLC

Alex Mercado

Sales Consultant

Harvard Ford LLC

5250 US-14
Harvard, IL 60033

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4.9
80 Reviews

Languages Spoken

Spanish Spanish

4.9

80 Reviews

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80 Reviews of Alex Mercado

October 31, 2026

Dealership Rating
Employee Rating

The price I was given over the phone and the price I payed was more. More

by rruhffjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Goad, Andrew List

Nov 02, 2026

Harvard Ford LLC responded

Thanks so much for the 5 Star Review! It was our pleasure working with you.

October 29, 2026

Dealership Rating
Employee Rating

I am still waiting for my "new to me truck" to be made whole. The error code that was on when I was test driving, and promised would be fixed, continues to come on. At this point, the vehicle has been in More

by valleyview8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brandon Goad, Andrew List

Oct 29, 2026

Harvard Ford LLC responded

We sincerely apologize that this has taken this long for the part. Gene is working diligently to get this concern resolved. He will be in touch today.

October 18, 2026

Dealership Rating
Employee Rating

Everyone was helpful and friendly (from sales, to finance, and parts). I quickly found a car within my price range, and they made the buying process easy. More

by kristarae76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 19, 2026

Harvard Ford LLC responded

Thanks so much for the kind words and the 5 Star Review! It was our pleasure working with you.

October 07, 2026

Dealership Rating
Employee Rating

The service department is friendly and knowledgeable. Very easy to work with. The Mobil service is wonderful as well. . More

by wbittner89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2026

Harvard Ford LLC responded

Thanks so much for the kind words! We really appreciate you and your family using Harvard Ford over the years!

September 24, 2026

Dealership Rating
Employee Rating

Superior Customer Service and Competitive Pricing! They even delivered my new vehicle to me!! A+++ Overall Rating More

by jennessa.harris1313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 24, 2026

Harvard Ford LLC responded

Thanks so much for the kind words and the 5 Star Review. It was our pleasure working with you!

September 20, 2026

Dealership Rating
Employee Rating

The repairs I had were well and in a timely manner. It's easy to make an appointment and they always get it in on time. More

by kevinseymour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Goad, Andrew List

September 01, 2026

Dealership Rating
Employee Rating

Valet service came straight to my house and changed the oil right in the driveway. Incredibly quick and convenient. More

by xsamiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 02, 2026

Harvard Ford LLC responded

Thanks so much for the 5 Star Review! It's our pleasure to come to you.

August 31, 2026

Dealership Rating
Employee Rating

very personable and helpful with the car finding process. made me feel comfortable trusting them to help me find my new car and find one that i loved! More

by ajstone34
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 31, 2026

Harvard Ford LLC responded

Thanks so much for the kind words and the 5 Star Rating! It is our pleasure working with you.

August 23, 2026

Dealership Rating
Employee Rating

I had a great experience at Harvard ford, I would 100% come back and recommend my family and friends to come. Bob and Alex were amazing! More

by sarahwhitney50
Recommend Dealer
Yes

Other Employees Tagged: Bob

Aug 24, 2026

Harvard Ford LLC responded

Thanks so much for the kind words and the 5 Star Review! It was our pleasure working with you and look forward to seeing you in the future.

August 05, 2026

Dealership Rating
Employee Rating

Very friendly, professional staff. Always willing to accommodate. I have had several service appointments at Harvard Ford, and will return in the future. More

by susan4952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Goad , Jonathan in Service

Aug 05, 2026

Harvard Ford LLC responded

Thanks so much for the kind words and the 5 Star Review! It's our pleasure to work with you.

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