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Alex Mercedes

Overview Reviews (251) Inventory (166)

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Alex Mercedes

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Alex Mercedes

Service Advisor

Audi Meadowlands

425 Route 3 East
Secaucus, NJ 07094

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4.7

251 Reviews

Overview Reviews (251) Inventory (166)

4.7

251 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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251 Reviews of Alex Mercedes

April 24, 2024

Dealership Rating

Employee Rating

Excellent service Please visit this dealership. They have excellent service for 50k miles and other services They have excellent service for 50k miles and other services More

by THALLAVINAY3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz, Dimitriy Gervas

Helpful 0

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April 16, 2024

Dealership Rating

Employee Rating

It was a great experience, since the appointment, everyone working to make the best experience showing me all the features that was necessary everyone working to make the best experience showing me all the features that was necessary More

by Rafael_schiller

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz, Dimitriy Gervas

Helpful 0

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Apr 17, 2024 -

Audi Meadowlands responded

Thank you for your wonderful review! We're delighted to hear that you had a great experience with us, from the moment you made your appointment to the time spent exploring the features of your vehicle. Warm Regards, Michael Hill mhill@benzelbusch.com

March 09, 2024

Dealership Rating

Employee Rating

scam artist, dishonest, cars are lemons, the worse car buying experience I have ever had.. stay away! buying experience I have ever had.. stay away! More

by negrongiselle1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz, Dimitriy Gervas

Helpful 1

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Apr 01, 2024 -

Audi Meadowlands responded

We are deeply saddened to hear about your negative experience with our dealership. Your feedback is of utmost importance to us, and we sincerely apologize for falling short of your expectations. We want to assure you that we take allegations of dishonesty and the quality of our vehicles very seriously. It is never our intention to mislead or deceive our customers, and we regret any inconvenience or frustration you may have experienced. Once again, we apologize for any inconvenience or disappointment caused, and we appreciate your feedback. Best regards, Michael Hill mhill@benzelbusch.com

February 03, 2024

Dealership Rating

Employee Rating

Great; I've bought several cars from this dealership. Always had positive experience Very good service Always had positive experience Very good service More

by lfeiwus

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Alex Mercedes

Helpful 0

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Mar 07, 2024 -

Audi Meadowlands responded

Thank you for your continued support and loyalty! We're delighted to have had the opportunity to serve you multiple times and that each experience has been positive! Warm Regards, Michael Hill mhill@benzelbusch.com

January 18, 2024

Dealership Rating

Employee Rating

Professional, fast, and always thorough. It’s an overall great experience every time I visit this location. It’s an overall great experience every time I visit this location. More

by MRANDMRSCOLLINS2017

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz , Christopher Almanzar

Helpful 0

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January 17, 2024

Dealership Rating

Employee Rating

Dealership was easy to work with, everyone there was pleasant, very happy with my purchase here pleasant, very happy with my purchase here More

by frankie191

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Edwin Mercedes, Alex Kyriakou

Helpful 1

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January 17, 2024

Dealership Rating

Employee Rating

The Audi service center provided a commendable experience. The service was prompt, staff was courteous, and they effectively addressed my vehicle's needs. I would recommend it for reliable and eff experience. The service was prompt, staff was courteous, and they effectively addressed my vehicle's needs. I would recommend it for reliable and efficient maintenance. More

by Abbas.Ghazanfar

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz , Christopher Almanzar

Helpful 0

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January 17, 2024

Dealership Rating

Employee Rating

The transaction went smoothly when I ended my lease and purchased my car. I added an extended warranty at the same time. purchased my car. I added an extended warranty at the same time. More

by DORANS

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Vanderberg, Courtney Pooler, Vincent Munoz , Christopher Almanzar

Helpful 0

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November 23, 2023

Dealership Rating

Employee Rating

Vincent is always very helpful and knowledgeable whenever I must visit audi give the man a raise he goes the extra mile I must visit audi give the man a raise he goes the extra mile More

by PHILWHITE1961

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Pooler, Courtney Pooler, Reputation Management, Vincent Munoz , Christopher Almanzar

Helpful 0

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November 22, 2023

Dealership Rating

Employee Rating

Excellent customer service. Alex was super great explain everything that they did to my car. Alex was super great explain everything that they did to my car. More

by CESARFONSECA1975

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

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