Dealership Experience
7 yrs, 3 mos
Industry Experience
24 yrs, 6 mos
Languages Spoken
Spanish
53 Reviews
Write a Review53 Reviews of Alex Pena
June 05, 2020
You all called me to go in and check out the deals you all where having no down payment no interest so the sales person tell me no down payment no interest on the truck I liked then you come and tell me y all where having no down payment no interest so the sales person tell me no down payment no interest on the truck I liked then you come and tell me you can make it work with the payment going up to 850.00 and I finally say ok then you come asking for a down payment I said no and then you said can I do 1000.00 down and yes and then you come back the the payment would be more. I very disappointed I buy my cars always for your dealers ship but I plan to take my business else where. More
June 04, 2020
Christian was awesome to work with, he made sure everything was handled. Needed a light replaced and and oil change. He communicated with me on his day off at the progression that was being made on everything was handled. Needed a light replaced and and oil change. He communicated with me on his day off at the progression that was being made on the truck. He stayed late and clean the truck prior to me picking up the next morning. Great work! More
Other Employees Tagged: Christian Martinez, Brandon Reyna, Alex Velasquez
June 03, 2020
Laith Abu Matter was very helpful and patient through the entire process. He was very friendly and helpful. I highly recommend asking for him when you shop here. Mr Secidroo the finance manager was also ve entire process. He was very friendly and helpful. I highly recommend asking for him when you shop here. Mr Secidroo the finance manager was also very friendly and helpful through the entire process. More
Other Employees Tagged: Laith Abu Matter
May 27, 2020
Thank you Art and Christian for all your help! You guys were amazing and answered any and every question my wife and I had. I will definitely be referring family and friends. were amazing and answered any and every question my wife and I had. I will definitely be referring family and friends. More
Other Employees Tagged: Christian Martinez, Arthur
May 12, 2020
Snake heaven out here can't trust anyone starting from the top once they get your money that it bought a new truck with factory damage fought to get it fixed was at shop twice totaling a month or more sec the top once they get your money that it bought a new truck with factory damage fought to get it fixed was at shop twice totaling a month or more second time came back with scratched on multiple pieces of interior plasting including brand new glove box they just replaced sent pics they didn't respond once I sent pics to g.m they responded but basically acted like it wasn't no concern to them no I'm sotry it wasn't no concern to them again stay far away from this place... More
April 28, 2020
Outstanding buying experience from JD at Mccombs Ford West. He really takes the time to listen to your needs and sincerely cares about you the customer not just the sale Thanks so much! Awesome West. He really takes the time to listen to your needs and sincerely cares about you the customer not just the sale Thanks so much! Awesome More
Other Employees Tagged: Jason Manko, Kris "with a K" Laguana, James Martinez , Brandon Reyna, Sarah Serna, Majd Tabrizy, Alex Velasquez, JD
April 26, 2020
George was the best! He was very informative and answered all my questions. He I believe went above and beyond . I will reccomend him to anyone needing a car. all my questions. He I believe went above and beyond . I will reccomend him to anyone needing a car. More
Other Employees Tagged: George Garza , GONZALES.
April 22, 2020
Jd was awesome he found us a truck with more that we were looking for for the same price. If you need a truck call JD! looking for for the same price. If you need a truck call JD! More
Other Employees Tagged: Kris "with a K" Laguana , Laith Abu Matter, Brandon Reyna
April 21, 2020
I wasn't sure what I wanted. Branden and Stephen met my wife and I as we pulled up and walked the lot with us. After deciding on three possible cars, we left until the next day. Branden and Stephen start wife and I as we pulled up and walked the lot with us. After deciding on three possible cars, we left until the next day. Branden and Stephen started working with me from the get go and we ultimately settled on a new truck. The process was very smooth with little hassle. Neither of the gentleman resorted to high pressure sales tactics. After deciding Branden and Stephen stayed through the end to make sure everything went well. Due to the current circumstances they took the time to clean up the vehicle as most of the porters had left for the day. Evenmore surprising was the fact that Stephen and Branden listened to me and remembered that I was concerned about getting some aftermarket security gear. Stephen contacted me first thing this morning with pricing. Excellent follow-up from these 2 guys. More
Other Employees Tagged: Branden Banda-Wills, Stephen Gasca, Danny Ramirez (5 Stars)
April 15, 2020
Laith Abu Matter very excellent and provided amazing customer service. He was knowledgeable, understanding and cared about our comfort! Thank you! I recommended everyone for him looking for new or customer service. He was knowledgeable, understanding and cared about our comfort! Thank you! I recommended everyone for him looking for new or used vehicles More
Other Employees Tagged: Laith Abu Matter
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