"We have been faithful customers. This Seltos makes this..."
We have been faithful customers. This Seltos makes this our 5th kia. Alex Quintero was our salesman. He was extremely helpful. We really appreciated all he did for us. He was very knowledgeable. Dezy Davis was also very helpful when I came in to pick up my green slip. I had questions and she helped me & was very considerate. They made this experience great.
"This was actually the best dealership I’ve ever been in...."
- DONALDPAIGE2019 Verified Customer
This was actually the best dealership I’ve ever been in. They did for me in person what they said they would do for me over the phone. Frankly I didn’t think they would; that it was just to get me in their to spend every dime I had left in the world. Well, let me tell you I was blown away that they didn’t lie to me, they didn’t scam me, and they didn’t treat me like a second class citizen. Their I received the utmost respect and courtesy. Excellent customer service, I was in and out with a beautiful car. I’m very Happy and with renewed faith in the American citizens I joined the military and was ready to lay down my life fighting for. Thank You Towbin Kia you got my vote for President. Sincerely Donald G. Paige
It was more than the radio. Steven & i had agreed on an amount for a trade in. When i got the car there (to trade) Steven told me he could not honor that amount & maybe i should consider selling privately. So now i have to leave the car there & go back the following day to pick the car back up. Keep in mind, i live 30 minutes from this dealership. So this was an issue for me but didn't seem to bother Mr Sojo. The radio had an audio issue, it was replaced with an aftermarket radio, the charging cord they hooked up in my glove box did not work & if it did, the glove box had to remain open in order to use it. The charging ports no longer worked & reason being is they said it's an aftermarket unit so NO, THOSE WON'T WORK. There was a microphone installed above my rearview mirror which i did not want. Long story short, when i brought this isssue to Chance (GM) he was not interested in anything i had to say. As i stated previously, he replied.....YOU BOUGHT A USED CAR, WHAT DO YOU WANT ME TO TELL YOU?
Chance agreed to find me another radio comparable to the one that came with my car. Well, i waited about 6 weeks & never heard anymore about it. I spoke with Joe DeFalco & he had my old radio reinstalled. Keep in mind i can not use the GPS or Bluetooth due to the audio issue. When they uninstalled the aftermarket, they never uninstalled the microphone, so that's still there.
I feel like i was an inconvenience to the dealership i just bought a car from. There are plenty of appreciative dealerships out there that i will use for my next vehicle purchase. I feel this dealership sells a used car & the rest is the purchasers problem.
Jun 01, 2020 -
So I did a little bit of research and it seems that you were dissatisfied about a radio that came with the car .... did we find a resolution for this perhaps??
May 26, 2020
"Everyone worked very hard to get us into the vehicle we..."
- SHARONKENDZIE Verified Customer
Everyone worked very hard to get us into the vehicle we wanted and we appreciate that. We love our new Soul! We would consider purchasing here again in future.
So happy to hear that you had a good time purchasing your car with us! Feel free to reach out for any needs that could arise in the future!
May 25, 2020
"My awesome experience with Alex Quintero and the Towbin..."
- PNAY702CHK Verified Customer
My awesome experience with Alex Quintero and the Towbin Kia team were Amazing they help me very well with my new car i chose and decided to come back and got my son a new car 2 days later 😀 I purchased a 2020 KIA Sportage the son/moon roof is amazing and My son Purchased a 2020 KIA Forte GT which he fell in love with
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