"Yonkers honda does not honor new car warranty "
In March 2018 I bought a 2017 new Honda Accord Touring leftover. On 9/24/18 the trunk lid wouldn't stay open; it would slam shut, and a parking system sensor problem light appeared on my dash. I brought it in to Yonkers Honda, NY, where i bought the car for warranty work. Both the advisor, Alex and the service manager, Rich said I had caustic materials (not so) in my trunk which caused the damage and the repair would not be under warranty and would cost $770.
I brought my car to a different dealer, New Rochelle Honda, NY, who fixed my car under warranty, no questions asked and polite and accommodating as can be. Bobby was my advisor, a true gentleman.
A Honda dealer took better care of me than the dealer I from whom i bought the car. It is doubtful I would buy another Honda. And if I did it would definitely not be from Yonkers Honda but from New Rochelle.
"Great service experience - Fair & Honest"
We enjoy having our Hondas serviced at this facility. Staff is courteous, service is timely, and well performed. My wife and I always feel confident when having our cars serviced.
This is my second lease with this dealership. I must say that my experience both times have been exceptional. Michael Borgallo is the best at what he does. He is one of the main reasons I decided to return. He is professional, knowledgable. And attentive. No matter what, he gets you the car you desire! Overall, the dealership is very professional as well. Also, the gentleman who helps you figure out your payments is great! (Mohamed). I will definitely return after my lease expires. Keep up the great work....
"Doing the Right Thing"
I have a Honda 2006 Civic LX which I bought from YH, (new). I used them for regular service for a few years and then found another shop closer to my apartment in Manhattan. I recently discovered that my almost new rear tires had become choppy and had uneven tread wear, ( my shocks and struts had been replaced a year before the tires). I discovered that Honda had issued a service bulletin a few years ago that included my model car and a problem with the rear upper control arm kit leading to uneven tire wear. Long story short, I brought the car in and YH told me that they did not see my model VIN listed with regards to the recall but they would discuss with the service manager. At this point I really wanted to stand up and yell, "I am mad as hell......" A few hours later Mike called me and told me that the SB had expired, (which is why my VIN was not listed) but assured me that Honda America would most likely honor the repairs and would contact them. And, in fact they did!! Thank You Mike and Alex for advocating for me. You earned a customer for life. Regards, Bob