Alex Rodriguez
Alex Rodriguez at Shottenkirk Toyota Granbury
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Alex Rodriguez | Page 16

Service Advisor

Shottenkirk Toyota Granbury

5100 U.S. 377
Granbury, TX 76049

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4.8
172 Reviews

Languages Spoken

English English

Spanish Spanish

4.8

172 Reviews

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172 Reviews of Alex Rodriguez

May 02, 2023

Dealership Rating
Employee Rating

Very fast, very fine, very capable. Responded quickly, communicated clearly, showed responsibility, showed concern and politeness. More

by KATHERINE.HALL0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson , Rob Floroplus

May 02, 2023

Shottenkirk Toyota Granbury responded

@KATHERINE.HALL0825, Thank you for your 5-star review. We truly appreciate your business and look forward to serving you again.

May 02, 2023

KATHERINE.HALL0825 responded

I shall return.

May 01, 2023

Dealership Rating
Employee Rating

Everything was timely, everyone was nice and friendly. I only used Shottenkirks because of the great service More

by emeryrde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson , Rob Floroplus, Robert Grant

May 01, 2023

Shottenkirk Toyota Granbury responded

Thank you emeryrde for your kind review. We appreciate you business and look forward to seeing you on your next service.

May 01, 2023

Dealership Rating
Employee Rating

2 hours for a scheduled oil change was not a good effort. My previous oil changes were handled much better More

by SKAGGS96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2023

Shottenkirk Toyota Granbury responded

Thank you for taking time to visit with me about your recent service experience, SKAGGS96. I am sorry that we did not complete your service in a timely manner. I have visited with the service advisor and he will take the needed steps to ensure it does not happen again. I was encouraged to hear all your other service visits have been good experiences and this one was an outlier. We appreciate your business and look forward to seeing you next time. Rob Grant Service Director

April 28, 2023

Dealership Rating
Employee Rating

Very helpful. Called us the day before for there the day after. Really helped with the process and pricing is great best dealership in the US! More

by CODYRALLEN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Garland Robinson, Tyronne Wells , Tyler Akins, Trevor Fowler

April 28, 2023

Dealership Rating
Employee Rating

Alex kept me well informed of the progress of the work being done. He made a recommendation that reduced the cost of the service significantly. The work was completed before the promised time. More

by JBUCKLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 29, 2023

Shottenkirk Toyota Granbury responded

Thank you JBUCKLEY1 for your positive review. Alex does an excellent job for us. We are glad the repair was less than expected. We look forward to seeing you on your next service.

April 24, 2023

Dealership Rating
Employee Rating

The people were nice and the facility was nice. . They did a good job on the car and cleaned it. More

by CLINT.CHANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 06, 2023

Dealership Rating
Employee Rating

Always top-notch service at Toyota of Granbury. The communication was great and my vehicle was clean when I picked it up. More

by Rmg123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson , Rob Floroplus

April 06, 2023

Dealership Rating
Employee Rating

I started my new car search online and they did a great job giving me all the information I need to make the hour long drive to come and purchase More

by ALICIAMCCONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cari Simpson, Garland Robinson , Rob Floroplus, Robert Grant

March 21, 2023

Dealership Rating
Employee Rating

Brought my truck in 6 days after I bought it on something that was questionable on warranty and spoke with the sales manager, they did not hesitate to fix it. More

by BRIAN.TUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Floroplus

March 17, 2023

Dealership Rating
Employee Rating

Alex Rodriguez was Top Notch. A very knowledgeable service advisor, but also friendly and respectful of a customer's time. Represents Shottenkirk well. More

by Twoon47!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

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