Alex Romero
Alex Romero at Classic Mazda Westside

Alex Romero | Page 3

Service Manager

Classic Mazda Westside

13930 Brookpark Rd
Cleveland, OH 44135

4.7
119 Reviews
4.7

119 Reviews

Write a Review

119 Reviews of Alex Romero

August 02, 2026

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Employee Rating

My husband and I had a great experience at Classic Mazda Westside! We went in with the intention of just test-driving, but ended up buying on the spot after working out a great deal. They even got us out in More

by Lpeterson724
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 02, 2026

Dealership Rating
Employee Rating

Bad communication. Not in time service Missed my appointment on car delivery Had to drive my entire family to service center to pick up my car More

by siddulucky1819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

Classic Mazda Westside responded

Thank you for your feedback. We sincerely apologize for the communication issues and inconvenience you experienced during your service visit. We would appreciate the opportunity to discuss your concerns further. Please reach out to our Service Manager directly so we can review what happened and work toward making things right.

August 02, 2026

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Employee Rating

Very friendly, helpful and communicative. Post-inspection/service video is a great tool to inform customers of findings. Text messages on the statu/progress of the service were very much app More

by Pete Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Roman, service

August 02, 2026

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after plans for months to bring the car in for repairs, my car was at dealer for 2 months and one day... More

by G.AMERICAN.U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 11, 2026

Classic Mazda Westside responded

Thank you for your feedback. We apologize for the frustration and inconvenience caused by the delay. The part needed for your repair was back ordered through Mazda and unfortunately took nearly two months to arrive. During that time, our team worked directly with Mazda representatives and made multiple efforts to have the part expedited so we could complete your repair as quickly as possible. We understand how frustrating the wait and communication issues were and appreciate your patience while we worked to get your vehicle taken care of.

Aug 11, 2026

Classic Mazda Westside responded

If you have any additional concerns please reach out to our service department.

August 01, 2026

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Employee Rating

Encountered car trouble while traveling. Cory had us in, repaired and out within 30 minutes time. Thanks to a dealership that is eager to help people and for having employees that actually c More

by INTOMIATAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory

July 30, 2026

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This dealership always tries to get me in in a timely manner. Does great work and I trust them. I never feel like they're taking advantage of what I need done More

by alisacs2
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

July 28, 2026

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Prompt , courteous, efficient. Friendly staff, nice waiting area. I like the video review of the car from the tech. More

by F8LBYTE004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 28, 2026

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Good, a a a a a a a a a a a a a a More

by RICHARDDEDAPSN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 27, 2026

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They are efficient, courteous and gave me a detailed analysis of my car's evaluation. More

by ralphhunt
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

July 27, 2026

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Employee Rating

Always prompt, helpful, and proactive. Great service & sales departments. I appreciate their extra conveniences like the loaner option if I schedule ahead of time. More

by Jombi369
Service Price Transparency
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Recommend Dealer
Yes

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