Alex Romero
Alex Romero at Classic Mazda Westside

Alex Romero | Page 2

Service Manager

Classic Mazda Westside

13930 Brookpark Rd
Cleveland, OH 44135

4.8
81 Reviews
4.8

81 Reviews

Write a Review

81 Reviews of Alex Romero

June 27, 2026

Dealership Rating
Employee Rating

Service was excellent and detailed on my service. Never had any issues servicing my vehicle there. More

by Kymistry72
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Classic Mazda Westside responded

Thank you for your review! We're thrilled to hear you consistently receive excellent, detailed service and have always had a positive experience with our team. We appreciate your continued trust and look forward to serving you again.

June 26, 2026

Dealership Rating
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Modern, clean and professional. Was in and out within an hour for an oil change. More

by Martyian
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

June 26, 2026

Dealership Rating
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Mostly excellent had to return once for repair not properly done service staff friendly and professional More

by RBRUNDAGE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear our team was friendly and professional. We apologize that you had to return for an additional repair, and we appreciate your patience. Thank you for giving us the opportunity to make it right.

June 24, 2026

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The dealership is always very professional and they tell you exactly what to expect. I appreciate not having any surprises. The workers are very nice as well. More

by carrie.a.bencic
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your review! We're thrilled to hear you appreciate our professional service and clear communication. Providing a transparent, no-surprises experience is our goal, and we're glad our team made your visit a positive one. We appreciate your business and look forward to serving you again.

June 22, 2026

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The service department is always friendly and helpful. They are on top of problems and give you options. Great dealership More

by GJAUSHAM
Service Price Transparency
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Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear our service team was friendly, helpful, and able to provide you with options while addressing your concerns. We appreciate your business and look forward to serving you again.

June 21, 2026

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Employee Rating

I’m upset that I got charged $10 more than expected. I mentioned the $69.95 coupon at drop off and mentioned at payment that it seemed high. Came home and found out I was charged $79.95. Seems really sh More

by MCCARTY.COLLEEN93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your feedback. We apologize for the confusion regarding the coupon pricing. Please contact our service team so we can review your invoice and make sure everything was charged correctly. We appreciate the opportunity to address your concerns.

June 21, 2026

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Employee Rating

Unfortunately my pristine 2007 mx5 w/20400 miles is running worse. Engine missing and sputtering More

by art2be69
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Recommend Dealer
No

June 21, 2026

Dealership Rating
Employee Rating

Staff is very friendly. Very modern and clean location. Prompt service. Easily accessible from highway. More

by theresajean_99
Service Price Transparency
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Recommend Dealer
Yes

June 19, 2026

Dealership Rating
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Quick friendly reliable service. Always clean and comfortable. Will come back for future services here. More

by F1Fan2627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear you received quick, friendly, and reliable service. We appreciate your kind words and look forward to welcoming you back for your future service needs.

June 19, 2026

Dealership Rating
Employee Rating

Car was promptly taken care of for an oil change. Customer service was kind and helpful. More

by MIROSCHAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 23, 2026

Classic Mazda Westside responded

Thank you for your review! We're glad to hear your oil change was completed promptly and that our team provided kind and helpful customer service. We appreciate your business and look forward to serving you again.

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