Alex Sullivan
Alex  Sullivan at Brown's West Branch Ford, LLC

Alex Sullivan | Page 5

Brown's West Branch Ford, LLC

346 W Main St
West Branch, IA 52358

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4.8
45 Reviews
4.8

45 Reviews

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45 Reviews of Alex Sullivan

June 01, 2026

Dealership Rating
Employee Rating

Charged me 500. 00, fixed nothing and messed up my AC. Horrible service, will never come back. More

by GRIGGZY911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Waterman

Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for sharing your feedback. We understand your frustration, especially while traveling. While our team was able to work your vehicle in without an appointment, we did our best to complete the requested maintenance and diagnostics, but identified several concerns that required parts we did not have available that day. Since the repairs could not be completed during your visit, we felt the best outcome would be to provide a detailed quote and parts list so you could continue making arrangements closer to home. We’re sorry the outcome was not what you had hoped for, but we do appreciate the opportunity to assist you and would be happy to discuss any concerns directly. We wish you the best with the vehicle and your future travels. 

June 01, 2026

Dealership Rating
Employee Rating

The Service center got my recall work done within their time estimate. Job well done More

by hoss5227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for sharing this. We’re glad our service team was able to complete the recall work on time and make the visit a smooth one. We appreciate you choosing Brown’s West Branch Ford!

June 01, 2026

Dealership Rating
Employee Rating

Great service dept. Good to work with, I i o i i i i i More

by wkendboater1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thanks for the positive review!

June 01, 2026

Dealership Rating
Employee Rating

Great communications to the customer and timeliness with their work. I would highly recommend their service. More

by MSHIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Waterman

Jun 03, 2026

Brown's West Branch Ford, LLC responded

Thank you for recommending Brown’s West Branch Ford. We’re glad our team kept things moving and communicated clearly throughout your visit. We appreciate you trusting us with your service needs!

August 17, 2025

Dealership Rating
Employee Rating

This company and the staff were all wonderful from start to finish!!! After having dealt with a few other dealers more local, that made us feel like we were an inconvenience to them, we drove over an hour t More

by Mike and Karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Trent

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