Alex Terriquez | Page 23

Fast and courteous, can't ask for more than that. See you next time. Ciao. See you next time. Ciao. More

by BHAROLD Verified Customer Verified Customer

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I drop off my car to look at a few issues pertaining to AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will he AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will hear on Thursday. Thursday goes by... Nothing. Friday morning... Sure I will hear something so I wait until after lunch then figure I better call. At 2PM Im told a list of issues. Low Transmission fluid level with no sign of a leak. Service quotes some insane price well into the $400 range to simply put fluid back into my transmission. I need a new battery. $400 for parts and labor. Suspension issues that I didnt even list as a concern but I'm thankful to hear about it other than the $3200+ price tag. I ask why cant I just go to AutoZone and get transmission fluid and fill it myself and get a replacement battery while I'm there? The answer was "Well you could do that". I said well I guess I will. I'll come get it now. I'm told I cant. At 2PM on a Friday, after having my car for 3 days without a call to me, they inform me my car is torn apart and the mechanic went home for the weekend. I wouldn't be able to pick it up until Monday. What a joke. Very unprofessional. So all weekend I have to bum rides around town since I don't have my vehicle. Then I go to get it on Monday and Service has the audacity to charge me $200 for all this. NOTHING was done to the vehicle but I owed $200. While I asked why, the service guy next to him breaks in and tells the guy I'm talking to "No discounts for this one". What the xxxx does that mean? So I paid it and went on my way to AutoZone. Battery is $180 and the Trans fluid is $24 thus saving me nearly $600 avoiding your business. My wife and I have decided to look into replacing this car and wont be shopping at Hatfield Buick for our new one. I will gladly drive to Banning or Moreno Valley if I ever need a GMC or Buick. You have lost a customer and I have no problem telling everyone I know about this bad experience. More

by mnollar Verified Customer Verified Customer

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Always a great experience with Hatfield’s service and sales are awesome to deal with. sales are awesome to deal with. More

by MICKEY.HEATON Verified Customer Verified Customer

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Always friendly and efficient. Took care of me and my car. keep up the good work! Took care of me and my car. keep up the good work! More

by ESPEEGUY Verified Customer Verified Customer

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Great personnel. Comfortable waiting room. Being a senior citizen, I appreciate the length they go to when explaining my vehicles needs. Comfortable waiting room. Being a senior citizen, I appreciate the length they go to when explaining my vehicles needs. More

by ANGELALMEZ Verified Customer Verified Customer

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Hatfield always has excellent customer service! Adrien and Alex are friendly and take the time to explain things. Thank you Hatfield! Adrien and Alex are friendly and take the time to explain things. Thank you Hatfield! More

by choocheb Verified Customer Verified Customer

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My vehicle is well taken care of, staff is friendly and helpful everytime, thank you . helpful everytime, thank you . More

by roquejam1216 Verified Customer Verified Customer

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Always a great experience at Hatfield. I highly recommend them for any service work that you need. I highly recommend them for any service work that you need. More

by JMEBADILLO Verified Customer Verified Customer

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I would've given 5 stars for this dealership based on service and customer service. If they were open on the weekends, they would earn my 5th star! Thank you Adrian, for all of your help! service and customer service. If they were open on the weekends, they would earn my 5th star! Thank you Adrian, for all of your help! More

by Gina.Solano Verified Customer Verified Customer

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Customer service was excellent. I was immediately greeted, I was given detailed information pertaining to my reason for my visit and I was given an estimated time frame of the serv I was immediately greeted, I was given detailed information pertaining to my reason for my visit and I was given an estimated time frame of the service on my vehicle. More

by TOPMOON@roadrunner.com Verified Customer Verified Customer

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