Henry Adame

Hatfield Buick GMC responded

Thank you so much for taking the time to share your experience, Larry and Sue! We know how stressful sudden transmission issues can be, and we are so glad Alex and our service team were able to accurately diagnose the problem and work diligently through the warranty approval process to get your Chevy Equinox back on the road safely. We truly appreciate your kind words and your continued trust in Hatfield Buick GMC! Safe travels!

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are glad to hear that Alex provided his usual helpful, courteous service and took great care of your truck. We appreciate your continued support and look forward to seeing you again next time here in Redlands!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

Hatfield Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Hatfield Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Hatfield Buick GMC and we hope to see you again soon!

Hatfield Buick GMC responded

Hi there, we are very happy to have provided you with such a positive experience! We're looking forward to your next visit with us!