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Henry Adame
Henry Adame at Hatfield Buick GMC

Henry Adame

Service Director

Hatfield Buick GMC

301 East Redlands Boulevard
Redlands, CA 92373

4.7
185 Reviews
4.7

185 Reviews

Write a Review

185 Reviews of Henry Adame

July 25, 2026

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Employee Rating

Fantastic bunch of service peop,e. I have been using them for years for my Cadillacs as there is no Cadillac dealership within 25 miles. They have been wonderful! More

by ATTYCRAMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez, Jacob Adame

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July 24, 2026

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Employee Rating

Hatfield in Redlands is not only a Buick and GMC dealership, they are our neighbors for over a hundred years. GM has been well represented in our community. More

by S-10 pick up fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez , bill in parts

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July 05, 2026

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The best service department with a fantastic team. Excellent customer service and attention to needs. More

by carolebeswick1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez, Jacob Adame, Adrien Vasquez

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June 19, 2026

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Our 2021 Chevy Equinox that was purchased USED from Hatfield Buick/GMC dealership in Redlands developed some kind of Transmission issue several weeks ago. Hatfield's service dept and service writer, Al More

by S-10 pick up fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Bill Chakos

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you so much for taking the time to share your experience, Larry and Sue! We know how stressful sudden transmission issues can be, and we are so glad Alex and our service team were able to accurately diagnose the problem and work diligently through the warranty approval process to get your Chevy Equinox back on the road safely. We truly appreciate your kind words and your continued trust in Hatfield Buick GMC! Safe travels!

June 19, 2026

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Employee Rating

Outstanding customer service before and after the sale. I've purchased five vehicles from Hatfield and happily return for sales or service. More

by MSTARR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adrien Vasquez, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

June 11, 2026

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Personable, Knowledgeable, Respectful The waiting room is clean and stocked with coffee and water etc More

by J1959S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez, Jacob Adame

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

June 05, 2026

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Alex was helpful and courteous he even had my truck washed. The service was the same as always. More

by DLWOLF1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are glad to hear that Alex provided his usual helpful, courteous service and took great care of your truck. We appreciate your continued support and look forward to seeing you again next time here in Redlands!

June 01, 2026

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Employee Rating

They were very helpful and listened to my needs. I will be sure to go there for any of my future needs. More

by GRAMIREZX4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Terriquez, Adrien Vasquez, Jacob Adame, Adrien Vasquez

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

June 01, 2026

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Employee Rating

Service Department is spotty. Communication is not a strong point. Vehicle waits are sometimes lengthy. Past what is promised. It’s close otherwise I’d try elsewhere More

by ENGCOCAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rod Shelffo, Mickey Heaton, Alex Terriquez, Adrien Vasquez, Jacob Adame

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Jul 01, 2026

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

May 22, 2026

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Employee Rating

We took the vehicle for some minor service. The techs were great and very helpful. More

by DANIELCARBAUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Perez, Alex Terriquez, Adrien Vasquez, Nick Carson, Bill Chakos, Jacob Adame

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May 29, 2026

Hatfield Buick GMC responded

Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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