Adrien Vasquez

Hatfield Buick GMC responded

Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay you are experiencing with the diagnosis and parts delivery for your truck. We understand how frustrating it is to be without your vehicle, and we apologize for falling short of the efficient care we aim to provide. Please reach out to our service director Henry Adame directly so that we can assist you further. Henry can be reached at 909-793-3238 or henry@hatfieldbuickgmc.com. Thanks.

Hatfield Buick GMC responded

Thank you so much for sharing your experience. We completely understand that everyone’s financial situation is different, and our team believes in treating every customer with the utmost honesty, transparency, and respect. We are glad we could support you and find a solution that met your needs. Thank you for choosing us!

Hatfield Buick GMC responded

Thank you so much for your loyalty and for sharing your wonderful experience! Purchasing five vehicles from us is the highest compliment we could ever receive. As a family-owned business serving Redlands since 1913, long-term relationships like yours mean everything to us. We take great pride in delivering that same transparent, low-pressure customer service both before and long after the sale. Thank you for continuing to trust us with your sales and service needs—we look forward to taking care of you and your vehicles for many more years to come!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are happy to hear that our team was personable, knowledgeable, and respectful during your visit. We always want you to feel comfortable and at home while you wait, so we are glad you enjoyed our clean waiting area and refreshments. Thank you for choosing Hatfield Buick GMC here in Redlands!

Hatfield Buick GMC responded

Thank you for the wonderful feedback! We are so glad our team was helpful and attentive to your needs. We truly appreciate your business and look forward to welcoming you back for any of your future sales or service needs here in Redlands!

Hatfield Buick GMC responded

Thank you for sharing your feedback with us. We sincerely apologize for the frustration you’ve experienced with our communication and vehicle wait times falling past what was promised. As a family-owned dealership here in Redlands, we take our commitment to transparent and efficient care seriously, and it is clear we missed the mark during your visits. We want to ensure your next experience is seamless and reliable. Since we don't have your specific vehicle details on file from this review, could you please contact our service manager Henry Adame directly at (909) 748-5385? We would appreciate the chance to address your concerns and earn back your complete trust.

Hatfield Buick GMC responded

Thank you for the fantastic review! We pride ourselves on providing a "no-hassle, low-pressure" experience, so it is wonderful to hear that our team was attentive, listened to your needs, and never pushed unnecessary services. We appreciate your trust in Hatfield Buick GMC here in Redlands and look forward to welcoming you back next time!

Hatfield Buick GMC responded

Hi there, thank you for taking the time to leave a review for us at Hatfield Buick GMC. We're happy we could meet your expectations! Thank you, and have a fantastic day!