Alex Tyler | Page 2

Business Owners BEWARE-----I own a business in Atlanta and needed a new vehicle for my business. I saw that Hughes Honda offered a lifetime powertrain warranty and thought that would be a great benefit of and needed a new vehicle for my business. I saw that Hughes Honda offered a lifetime powertrain warranty and thought that would be a great benefit of having purchased a vehicle from this business. After a few days of discussions with sales people and back and forth, I opted to get the vehicle from this store. I asked several questions about the warranty to get clarification and make sure that is was worth my investment of both travel time and money. Upon arrival at the store I was greeted warmly by the staff. This was a cash transaction so everything seemed to have gone smoothly. However, since I traveled a good distance and wanted to quicken the process I began moving the money while completing the paperwork and of course a test drive and inspection. Literally as I hit the transfer button, I received the second to last document which stated that since the vehicle was being purchased for business purposes that the "lifetime warranty" would not be applicable to this car. I was told I could cancel the deal if I wanted. Since I needed the vehicle for my business and drove a significant way I did not want to just walk away and completed the paperwork and requested the General Manager. The General Manager, Chuck Tyler, who was lukewarm at best and did nothing to make me feel like a valued customer or someone they would want to establish a business relationship with. Having been a general manager before, I know that there is a limit to the power a GM has, but I also know if need be things can be escalated to the owners. There were no considerations and attempts made to see if anything could be done to fix this situation. Many may think that I bought the car and should accept it as is, but I am sure the "lifetime warranty" is baked into the cost of each car sold at that dealership and in fact if that is no longer applicable because the vehicle was purchased for a business then some consideration should be made with regards to the cost of the vehicle. I was not asking for a deep discount simply 4-5 hundred dollars, but again the GM could care 2 $%its. about what was fair or made sense, in a easy CASH deal. At the end of the day I will definitely not be doing future business with Hughes Honda again (unless this review prompts some sort of action). FYI, my business has been open for just over 9 months and this is the 4th vehicle (2nd Honda) I have had to purchase, and there will definitely be more. Their loss. More

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I was very pleased from beginning to end. Huge selection of vehicles to choose from. Awesome price and very friendly staff. I can't complain about anything. of vehicles to choose from. Awesome price and very friendly staff. I can't complain about anything. More

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Excellent service and friendly team members went above and beyond to give us a great deal on a new car. If you are looking to buy a Honda make sure to go to Hugh’s and ask for Yainier Acosta !!! and beyond to give us a great deal on a new car. If you are looking to buy a Honda make sure to go to Hugh’s and ask for Yainier Acosta !!! More

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Great customer service. They worked with me to get the car and deal that was just right for me! I will recommend to my friends! car and deal that was just right for me! I will recommend to my friends! More

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I can’t say enough wonderful things about my recent experience! I love my new to me/used Honda CRV! i will definitely refer my friends! experience! I love my new to me/used Honda CRV! i will definitely refer my friends! More

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Awesome deal with no stress - great car buying experience! The folks at Hughes Honda just couldn't be nicer. We discussed the vehicle, options for terms, and total ownership cost. Everyone I dealt with was s The folks at Hughes Honda just couldn't be nicer. We discussed the vehicle, options for terms, and total ownership cost. Everyone I dealt with was straight-forward, honest, and not pushy at all. I had done my homework and I was impressed at how fair their initial proposal was. They took a great deal of time to ensure my wife and I understood how everything worked so we could begin enjoying our new Pilot right away. I look forward to dealing with them again one day (not too soon!) and I would definitely recommend them to my friends. More

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Fantastic customer service Hughes Honda gave excellent customer service. They had the paper wooden in a timely manner & were willing to meet us at a time convenient to us to fin Hughes Honda gave excellent customer service. They had the paper wooden in a timely manner & were willing to meet us at a time convenient to us to finalize the deal. Their representative took time to set up our phones in Apple Car play & even set our radio stations for us on both Sirius & the FM channel. It was definitely a great experience and we love our new Honda Pilot!! More

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Phenomenal Service! From meeting Alex, sales associate to Jose and Kyle (Financial), we experienced genuine and quality service. We especially appreciate Alex's superb wo From meeting Alex, sales associate to Jose and Kyle (Financial), we experienced genuine and quality service. We especially appreciate Alex's superb work ethic and professionalism.This location goes beyond to attend to the customer's needs. This had been the best car buying experience. More

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Friendly and professional business Easy buying process! Knowledgeable about the vehicle. Very friendly staff. From start to finish, it took about 4 hours and I loved that! Thanks very m Easy buying process! Knowledgeable about the vehicle. Very friendly staff. From start to finish, it took about 4 hours and I loved that! Thanks very much! More

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Awesomeness 1st time buyer and my experience was great. Alex was great and answered all questions, he has awesome customer service. Highly recommend, if your seek 1st time buyer and my experience was great. Alex was great and answered all questions, he has awesome customer service. Highly recommend, if your seeking to buy a new car. More

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