Alex Wilkosz
Alex Wilkosz at Ron Tirapelli Ford

Alex Wilkosz | Page 3

Service Advisor

Ron Tirapelli Ford

4355 W Jefferson St
Shorewood, IL 60404

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4.4
38 Reviews
4.4

38 Reviews

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38 Reviews of Alex Wilkosz

January 28, 2024

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everyone was great. very helpful . answered all of my questions . got me taken care of right away. More

by sandra_brazeal
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Castro

January 19, 2024

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Great service from one guy in particular Alex. Always help me in my time in need. More

by punsell
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Recommend Dealer
Yes

January 15, 2024

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They do a amazing job with my car, very courteous and professional, been going there for years More

by dfgrimaldi
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Recommend Dealer
Yes

Other Employees Tagged: David Dykema , Kelly Cabay, Mike Schon

November 06, 2023

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They did a good job. It was timely. They answered all my questions. Thank you. More

by btwalsh17
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Recommend Dealer
Yes

November 06, 2023

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I bought my 2021 ford truck here at Tirapelli and have been bringing it for service ever since. Very setisfied with the service department. More

by benitoylucy
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Recommend Dealer
Yes

October 23, 2023

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This dealer will not honor their own “we owe” for products that our brand new vehicle was missing. The management is rude and just hangs up the phone when you catch them in a lie. They never call bac More

by ZMUILENBURG13
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Recommend Dealer
No

Other Employees Tagged: David Dykema , Dan Brown, Sales team Alex- 1 star. Sales manager - 1 star

Oct 23, 2023

Ron Tirapelli Ford responded

Mr.Muilenburg, I appologize you ar so upset. Our records show that everything promised to you was already performed. I would appreciate if you could give me a call to review the situation. You can contact me directly on my direct number 815-460-3910. Thanks in Advance Tom Conlin General Manager

October 16, 2023

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They were able to get me in for service on short notice. I had to change my appointment at the last minute because I was going to be 30 minutes late. This was no biggie, they got me in and out quickly. Ver More

by Doug Smith
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Recommend Dealer
Yes

Other Employees Tagged: David Dykema , Kelly Cabay, Mike Schon

September 14, 2023

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The facility was clean. The workers were friendly and informative. I got an appointment within 24 hours, they finished in a timely manner, and I was satisfied with the work. More

by Kcartwri
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Recommend Dealer
Yes

August 26, 2023

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Horrible Dealership! Worst Ever! They device certain people don’t waste your time! Stay Away from this dealership! More

by Angry
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Recommend Dealer
No

Other Employees Tagged: Kelly Cabay, Mike Schon

Aug 29, 2023

Ron Tirapelli Ford responded

Mrs. Gathe, I appologize about your experience. As we discussed while here we are not able to provide you a loaner vehicle over the weekend for you to take to your son's college while we perform a simple two hour recall. Our offer still stands that we will be happy to pick the vehicle up at your convience and bring it to our location perform the recall and return it to you later the same day. We will also provide you a loaner for the time period that we have the vehicle which should be no longer than 2.0 hours. I tired to reschedule this service for you as you were leaving, but was unable to, so if you would like to schedule it please reach out to me directly at 815-460-3910 this is my direct line. Thank you again for our understanding Tom Conlin General Manager

August 15, 2023

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Employee Rating

They did some work on my truck and when i picked it up, the truck had a loud tick. Ended up that the tech replaced sparkplug and never connected the spark plug wire on 2 cylinders More

by Jc_tucker
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Recommend Dealer
No

Other Employees Tagged: David Dykema , Kelly Cabay, Mike Schon

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