Predelivery purchase service checkout not complete or
incorrect.
Tire pressure not checked by service, since all four tires were pumped to 42.5 psi cold, instead of required rated 36psi cold.
incorrect.
Tire pressure not checked by service, since all four tires were pumped to 42.5 psi cold, instead of required rated 36psi cold.
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by Sam
Mar 25, 2025 -
Sutherlin Kia Huntington Beach responded
Hi Sam, we are disappointed to read your review of us here at Car Pros Kia Huntington Beach. It's concerning to hear about the PSI differences in your tires. Please reach out to me about this when you can, so we can discuss this further. Thank you.
Jennifer Fix | Customer Relations Manager
323-583-1901
jennifer.fix@carpros.com
This dealership is amazing.
Honest, professional, great value and kind. They go out of their way to help customers and make the process easy.
Honest, professional, great value and kind. They go out of their way to help customers and make the process easy.
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by kristen
Other Employees Tagged:
Manny in sales.
Mar 25, 2025 -
Sutherlin Kia Huntington Beach responded
Hello Kristen! Thanks for your 5-star review of Car Pros Kia Huntington Beach. We really appreciate your kind words about us! Thanks for making us your trusted dealership, we hope to see you again soon!
Staff is always friendly and helpful.
My car was finished in the time aloted. I was glad to visit this dealership again even though I could have gone to the dealer in my area. Also, we ha
My car was finished in the time aloted. I was glad to visit this dealership again even though I could have gone to the dealer in my area. Also, we had a great lunch at the deli down on the corner.
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by scotbill
Service Price Transparency
Mar 25, 2025 -
Sutherlin Kia Huntington Beach responded
Hi there! Thank you very much for sharing your 5-star review of Car Pros Kia Huntington Beach. We love to hear our team was friendly and helpful, and that your car was done on time. Thanks for stopping by, we hope to see you again sometime!
Everyone made us feel welcome and asked if they could be
of service. The service dept personnel made this service trip quite easy. Our thanks to everyone we came I n contact wiy.
of service. The service dept personnel made this service trip quite easy. Our thanks to everyone we came I n contact wiy.
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by macmary6284
Service Price Transparency
Mar 11, 2025 -
Sutherlin Kia Huntington Beach responded
Hello, thank you for the recent review of us here at Car Pros Kia Huntington Beach. We’re delighted to hear that our team made you feel welcome and that your service visit was smooth and hassle-free. Thanks for stopping by, we hope to work with you again!
Power window failed in rainy weather on a Sunday and
service advisor and tech were able to fit me in with no appointment and diagnose and fix in 90 minutes. Above and beyond my expectations on arrival.
service advisor and tech were able to fit me in with no appointment and diagnose and fix in 90 minutes. Above and beyond my expectations on arrival.
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by tcovertops
Service Price Transparency
Mar 11, 2025 -
Sutherlin Kia Huntington Beach responded
Hi there! We appreciate the recent review of us here at Car Pros Kia Huntington Beach. We’re so glad our service team could assist you promptly, especially in such an inconvenient situation. It’s our goal to go above and beyond for our customers, and we’re happy we could exceed your expectations. Thanks for choosing Car Pros, we are always here for you!
Customer service excellence, good sized waiting room and
very clean.
Overall good vibe. Tallya was very helpful .
very clean.
Overall good vibe. Tallya was very helpful .
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by emfalcis
Service Price Transparency
Other Employees Tagged:
Talya
Mar 11, 2025 -
Sutherlin Kia Huntington Beach responded
Hello, thank you for sharing your review of Car Pros Kia Huntington Beach! We’re thrilled to hear that you had a great experience and that Tallya was especially helpful. Thanks for trusting Car Pros, we hope to work with you again!
I was treated very well
It was a Misunderstanding, at
first but it was quickly fixed.
first but it was quickly fixed.
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by Tina Brown
Service Price Transparency
Feb 21, 2025 -
Sutherlin Kia Huntington Beach responded
Hello Tina, thanks for sharing your 5-star review of Car Pros Kia Huntington Beach. We’re glad to hear that everything was quickly resolved and that you felt well taken care of. Your satisfaction is important to us, and we appreciate the opportunity to assist you. If you ever need anything, we’re here to help! Thanks for choosing Car Pros.
It was so amazing.
The professionalism made me feel so comfortable. Explained anything I didn't understand. No pressure. Thanks for your support.
The professionalism made me feel so comfortable. Explained anything I didn't understand. No pressure. Thanks for your support.
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by revfreda
Service Price Transparency
Feb 21, 2025 -
Sutherlin Kia Huntington Beach responded
Hello, thank you for the 5-star review of Car Pros Kia Huntington Beach! We're so glad to hear that you had an amazing experience and felt comfortable throughout the process. Thanks for choosing Car Pros, we hope to see you again!
Salesperson was overall good.
I did my homework and explaing to him accordlingly about my knowledge
I did my homework and explaing to him accordlingly about my knowledge
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by takcar1016
Other Employees Tagged:
n/a
Feb 03, 2025 -
Sutherlin Kia Huntington Beach responded
Hi there, thank you for this 4-star review of Car Pros Kia Huntington Beach! We're glad to hear that your salesperson provided a good experience! Thanks for choosing Car Pros, we hope you enjoy the road ahead.
Just to give anybody who's looking for a car.
Do not go to car pro kia Huntington Beach. They lie to get your business, and then once they get you in, they're not professional. I had to buy a car
Do not go to car pro kia Huntington Beach. They lie to get your business, and then once they get you in, they're not professional. I had to buy a car in California and when I purchased a car. I told them I do not want it registered or titled in California because I live in a different state. They went ahead and registered the car in California. And then tell me that I have to do all the legwork to get it fixed.
It started with ali the sales manager, then it went to Jimmy in financing. Then Edward, then the general manager forgot his name and then it went to Jennifer, and then finally it went to some lady named Letty. She is the only one that seemed to have a little bit of common sense about this and had no idea why it got to this point this all started the beginning of december, and now it's end of january and my vehicle is not registered yet. My advice is to not purchase a vehicle from this dealership. Unless you want to have a lot of frustration and aggravation.
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by tduff9
Other Employees Tagged:
Jimmy,edward,ali,Jennifer, letty
Feb 03, 2025 -
Sutherlin Kia Huntington Beach responded
Hello, we are deeply disappointed to see your review of us here at Car Pros Kia Huntington Beach. We understand how important it is for the registration process to be handled correctly, and we regret any inconvenience this has caused you. We appreciate you bringing this to our attention and would like the opportunity to assist in finding a resolution. Please reach out to me directly at either 323-583-1901 or Jennifer.fix@carpros.com. Thank you, we’d love the opportunity to make this right.
Jennifer Fix, Corporate Customer Relations Manager
Feb 03, 2025 -
tduff9 responded
Jennifer i gave you and everyone that could help me in that dealership the chance to fix the problem you guy created. Jennifer, you make it sound like you wanted to help or make it sound like the dealership wanted to help and that so not true this dealership is the worse one i have ever had to deal with.
Just so you and everyone know that i still have not got my refund or the paperwork completed and it been almost 3 months.