Alfred Rich | Page 3

Austin is great to deal with and really makes an effort. The integrity of the service departments poor overall is horrible. I requested a suspension lube which was put on the paperwork as performed but The integrity of the service departments poor overall is horrible. I requested a suspension lube which was put on the paperwork as performed but I fact was not. After bringing it to their attention the truck was taken back for it. After being informed the truck was done but lower ball joints couldn’t be reached I noticed the upper control arms were not greased. These are very easy to see and very accessible. Also requested a tire rotation and I don’t believe this was performed because the two missing lug nuts weren’t notated. This service department continues to perform poorly. Rotations are regularly not performed. The service after sale here is horrible and unless it improves dramatically I won’t be a return shopper. More

by fishaz Verified Customer Verified Customer

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I won’t go to other dealerships because they just don’t compare to the service I received there. I won’t say anything bad about the other ones, I just won’t go back. Thank you for helping me out multiple t compare to the service I received there. I won’t say anything bad about the other ones, I just won’t go back. Thank you for helping me out multiple times!! More

by drworley69 Verified Customer Verified Customer

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Friendly and helpful outstanding person comfortable waiting area easy to make a reservation for service waiting area easy to make a reservation for service More

by buffcowboy10 Verified Customer Verified Customer

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Everything went according to plan. Brittani helped keep the total bill low and the technicians identified potential problems that need to be addressed. I am very happy with Patriot Chr Brittani helped keep the total bill low and the technicians identified potential problems that need to be addressed. I am very happy with Patriot Chrysler Dodge Jeep Ram of McAlester. More

by clinton.sheppard.100 Verified Customer Verified Customer

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Came in Patriot with some technical question the other day. They called Mr chance piled over and he gave me the information on what type of fluid I would use in this type of Dodge ATF +40 said you can't d day. They called Mr chance piled over and he gave me the information on what type of fluid I would use in this type of Dodge ATF +40 said you can't deviate from it you have to use it what I calls for. I would not have known that my friend might try to use something else and it would have been disastrous so five stars for him More

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Service center lacks communication within its own system. Information is was not shared with service managers and technicians. Information is was not shared with service managers and technicians. More

by flipside74501 Verified Customer Verified Customer

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They helped us get and oil change when we was unable to at another dealership at another dealership More

by l.wall2323 Verified Customer Verified Customer

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Listened to all questions and answered then with out trying to over sale. I would use them afain trying to over sale. I would use them afain More

by michaelswillingham Verified Customer Verified Customer

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The service department responded promptly and took care of my issue, but I think the cost is too high. of my issue, but I think the cost is too high. More

by cspiveyinc Verified Customer Verified Customer

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Alfred got us in and out within an hour, he's friendly and courteous every time I talk to him. and courteous every time I talk to him. More

by churchshelley Verified Customer Verified Customer

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