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Alfredo (Al) Bustamante

Overview Reviews (129) Inventory (229)

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Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9

129 Reviews

Overview Reviews (129) Inventory (229)

4.9

129 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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129 Reviews of Alfredo (Al) Bustamante

June 30, 2025

Dealership Rating

Employee Rating

Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership. explanations, answer questions clearly, I trust this dealership. More

by mssavery

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 30, 2025 -

Germain Honda of Surprise responded

Providing quality service you can trust is our top priority. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

June 27, 2025

Dealership Rating

Employee Rating

They are always courteous, though, knowledgeable, brave, clean, honest, reverent, to do their duty to God and country. There, 15 words. clean, honest, reverent, to do their duty to God and country. There, 15 words. More

by gary_m

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia, Robert Solis, Kristina Miranda, Maria Jimenez, Todd Forbis

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Jun 27, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

June 27, 2025

Dealership Rating

Employee Rating

One service agent said I wouldn't be charged extra for the coolant because I was getting a coolant flush, but I did get charged for the extra coolant. the coolant because I was getting a coolant flush, but I did get charged for the extra coolant. More

by cle1946

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin

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Jul 02, 2025 -

Germain Honda of Surprise responded

We thank you for your business and apologize for any confusion. Please contact our Service Manager, Todd Forbis at 520-873-7963 to see how he may assist. Best Regards, Sassha Motz General Manager

June 24, 2025

Dealership Rating

Employee Rating

Alfredo gave wonderful service during my last visit. Good communication,helpful and on time service. Good communication,helpful and on time service. More

by pthompson14937

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 25, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Al's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 23, 2025

Dealership Rating

Employee Rating

Very nice service. My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks My car was wash. The service Manager took time to talk to me. And the service advisor was great. Thanks More

by donnievtanner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 24, 2025 -

Germain Honda of Surprise responded

Your business and positive feedback are greatly appreciated. Please let our team know if there is anything further we may assist with. Best Regards, Sassha Motz General Manager

June 23, 2025

Dealership Rating

Employee Rating

Great service! Efficient, very professional. Always a good experience, no waiting. Staff is always friendly Efficient, very professional. Always a good experience, no waiting. Staff is always friendly More

by kscullen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nate Garcia, Robert Solis, Kristina Miranda, Maria Jimenez, Todd Forbis

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Jun 23, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback mean so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

June 20, 2025

Dealership Rating

Employee Rating

Alfredo is always responsive and communicates everything that is going on with my vehicles. I would recommend this dealership to anyone needing service. that is going on with my vehicles. I would recommend this dealership to anyone needing service. More

by jlgoolsby

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 23, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Alfredo's efforts ensured an accommodating visit. We look forward to your next visit! Best Regards, Sassha Motz General Manager

June 20, 2025

Dealership Rating

Employee Rating

All repairs completed as promised. Same day completion in a timely manner, at agreed price which included providing loaner car during the service period. Same day completion in a timely manner, at agreed price which included providing loaner car during the service period. More

by karenpoturalski52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Maria Jimenez

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Jun 23, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

June 16, 2025

Dealership Rating

Employee Rating

Very pleased with their continuing service of my vehicles. 2nd one. Also appreciate how clean my vehicle is when I get it back. vehicles. 2nd one. Also appreciate how clean my vehicle is when I get it back. More

by geneking

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 16, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on your recent service visit. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

June 12, 2025

Dealership Rating

Employee Rating

Kevin helped me with my much needed air conditioner issue in a very timely manner and kept me updated along the way. in a very timely manner and kept me updated along the way. More

by Ernieandcrystal

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin

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Jun 13, 2025 -

Germain Honda of Surprise responded

We are pleased to know your enjoyed a positive and informative service experience with Kevin and our team. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

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