Alfredo Lopes | Page 12

Always have a good experience at Westboro Toyota. I highly recommend purchasing and servicing your Toyota here. I highly recommend purchasing and servicing your Toyota here. More

by GAILTYME17 Verified Customer Verified Customer

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Easy & pleansant. More was done than expected. Much appreciated. All techs should be rewarded.I was shown how to add windshield washer fluid. They reset the dashboard More was done than expected. Much appreciated. All techs should be rewarded.I was shown how to add windshield washer fluid. They reset the dashboard indicators that I somehow stopped. I confess I was overly concerned for their welfare because the car is modified for my short stature. I would like to see all of the techs rewarded. More

by ADRIANEKAREN Verified Customer Verified Customer

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Thank you for providing an amazing service. All staff are very professional and helpful. Thank you All staff are very professional and helpful. Thank you More

by Mitra Naseri Verified Customer Verified Customer

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I always feel good going to Westborough Toyota. I also enjoy the cafe. I appreciate the care they provide. I also enjoy the cafe. I appreciate the care they provide. More

by OKBARRY Verified Customer Verified Customer

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Very nice people who take good care of my car! Bought my car here in 2002, and I’m very glad I did. The car is over 20 years old and still in great shape! Thank you, Westboro Toyota! A pleasure wo Bought my car here in 2002, and I’m very glad I did. The car is over 20 years old and still in great shape! Thank you, Westboro Toyota! A pleasure working with you and a wonderful car that I love! More

by SJOYCE0 Verified Customer Verified Customer

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Where shall I begin . There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No cus There’s Lack of knowledge with services, long waiting times after coming in by appointment. Issues after receiving service at your dealership; No customer service and no timely response after calling and leaving messages. When I brought my car in for maintenance service John Hansen “forgot to do oil change” which I specifically had added on that service only to come back to pick up my vehicle and was asked if I would wait because they forgot it was added on at time of drop off. Never had an issue with my car before I brought it in for maintenance. After hearing a whining noise, when accelerating, I brought it in to be looked at. After waiting an hour and 45 minutes and not hearing from any advisor on the status of my vehicle. I approached an advisor to which they checked, and I was then told that I need a new transmission. Service manager, Fernando claims to put in the work only to call back weeks after with no outcome and addressing me by the wrong name. He also stated I’m not a “loyal customer” because I haven’t serviced my car there often and that’s why he couldn’t help me out. This is after spending $1000 on maintenance for my vehicle, only to have to bring it back and be told it needs a new transmission! My car never made noise when accelerating before it was serviced at Westboro Toyota. With a service manager and service advisors on hand as Westboro Toyota has I’m sure services are on the decline. I’ll be sure to pass the word and my views on Westboro Toyota and Toyota brand . More

by SHAWILLA85 Verified Customer Verified Customer

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Everyone, from the manager, Alfredo, in the service department to JD and his sales team, treated me with the utmost respect and consideration for my situation. I could not have been more impressed and department to JD and his sales team, treated me with the utmost respect and consideration for my situation. I could not have been more impressed and will definitely be back when I need another car. More

by S Sacco Verified Customer Verified Customer

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The service manager is rude and condescending and argumentative. They refused to look at any other source of the problem. I've had the same problem for 3 years. Then they want to charge a diagnostic argumentative. They refused to look at any other source of the problem. I've had the same problem for 3 years. Then they want to charge a diagnostic fee even though it's been the same problem since three weeks after the car was purchased. And instead of making sure that everything is correct and taking the time...they argue and then tell you never to come back. Fantastic!!! More

by MINGERSON1980 Verified Customer Verified Customer

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I had an appointment and once I arrived I sat inside the garage for 15 mins before anyone came up to me to check me in. Then I waited an hour and a half before they even looked at my car. I was told a part garage for 15 mins before anyone came up to me to check me in. Then I waited an hour and a half before they even looked at my car. I was told a part would need to be ordered and would be in in 4 days. It’s been over a week and haven’t heard a word More

by GAILYK88 Verified Customer Verified Customer

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Rob T my salesperson was amazing to work with and he was main reason I bought my vehicle through you. main reason I bought my vehicle through you. More

by jennifer.schiavoni Verified Customer Verified Customer

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