I knew what I wanted, and Erin listened. She got back to me when she had located the right model, color, and a fair price for a good condition, used vehicle. No pressure to show me something close or to up sell. Erin is friendly and respectful of your wishes.
If you go to this dealership, ask for Erin!!! She is really , really super! My used car needed a few adjustments and I dealt with Kevin (who was not great) but Erin talked to him and all was adjusted immediately! She is the best!!!
The most pleasant and easy going transaction I have ever been a partner to. Erin Gallant made the process easy to understand, and listened to each and every one of my questions or concers. I got what I wanted, at the price I wanted. Professionalism and customer service go hand in hand at this dealership.
Great service experience! First time I let my guard down bringing my vehicle in for service at a dealer. Kavin the service mechanic is top notch! Alfredo the service manager and Kevin the service advisor all professional and courteous through the whole process.
I have serviced at a few different dealerships and I found this one to be the best.
I went to get an inspection sticker for my car without any previous appointment, They were friendly and fast!
That's A+ service!
Awesome experience. Did my homework and Luiz took care of me. No crazy games or BS. Gerry was fantastic to deal with. Normally I don't think one can say the car buying process is fun, but this was fun and I was more than happy with the deal they gave me. Highly recommend!
Just purchased a vehicle from here, within a day I had called to inform them that the dual heat/air conditioning in the back doesn’t work at all. I was told they would take a look when I bring it in for it’s inspection. Brought it in for the inspection and then had to schedule a seperate time to go back to have them actually diagnose what was wrong, so I brought the car in for them to tell me it needs two parts and for them to do it it would be $1200!!! They finally agreed to just buy the parts and told us they could install them for $450 or we could do it ourselves. I asked about the inspection they perform before selling the car and if they knew it was broken why weren’t we told and the manager said “we don’t always fix everything that is broken we have to make a profit”. I was in total shock. I asked if I could take my car home with me and was told no to come back the next day it wasn’t ready. The next day I go back and speak to the manager again and he was completely rude and disrespectful. I asked him if he would buy a car knowing he had to spend $450 on it in the first week and he said “yea probably” he also told me that since it’s not “safety” they don’t have to do anything and if I didn’t like it to call a lawyer. I will never go back here I am SO disappointed that I wasn’t told about this issue before hand.
The best service and fast ! great people Erik was very nice the top guy was pleasant and gave me a coin for lunch. Bravo !!! I will return with my sons vehicle for service. I was using another place in Milford . Not anymore thank you Erik and the other guy.