We had called ahead to make sure they had the car we wanted. When we got there, the car was out front all ready for us to drive. They didn't make us answer a bunch of dumb questions beforehand, we just got in the car and headed out. The sales guy, Ricardo (or Ricky), was knowledgeable, helpful and make sure our needs were met quickly and efficiently. At one point it seemed that the financing paperwork was taking a little longer than necessary, but all it took was a quick text to Ricky to get things back on track. He even responded even though he was in an all-day training! Their focus really does seem to be solidly on the customer.