Alfredo Lopes

Worst car buying experience. Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixe Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixed and went as minimal as possible, chasing issues to be taken care of and simple important issues seem to be not to their concern. Salesman used certified safety inspection as a selling point with 160 multipoint inspection thinking it was pre certified and it wasn’t. Asked for the car fax and wasn’t given it until after I signed the papers while finance came over and was in my ear. I felt rushed pressured and I feel bad for anyone who services their car here and doesn’t buy brand new. Huge eye opener to a purchase of a 2 year old car. More

by Nova Verified Customer Verified Customer

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It doesn't take much to go from hero to zero. ... I had to pay $50 for a car rental after spending the full day for a simple 2-hour warranty service that was not completed. Toyota is a great bran ... I had to pay $50 for a car rental after spending the full day for a simple 2-hour warranty service that was not completed. Toyota is a great brand that stands for quality. The service manager, Alfredo Lopes, destroys Toyota's reputation with NO care for his employees and creating a horrible customer experience. More

by Toyota Guy Verified Customer Verified Customer

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Al is honest and provides the best service! Cares for the business, staff and customers. Cares for the business, staff and customers. More

by CAROLFLYNNA Verified Customer Verified Customer

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Top notch work on your vehicles, the very moment you arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allo arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allow them to be able to do whatever they explained what it will take to complete the job. They promptly come to the waiting area, and they then greet you and begin to explain their completed work. More

by mullarkeym Verified Customer Verified Customer

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I appreciate the thoroughness, attention to detail, as well as respect - excellent customer service that Jeremy, Al and Master tech, Kevin, provided! well as respect - excellent customer service that Jeremy, Al and Master tech, Kevin, provided! More

by CAROLFLYNNA Verified Customer Verified Customer

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Westboro Toyota damaged my Camry Hybrid when it was in for service last Saturday 3-15-2025. I am still waiting for the service manager to contact me… very disappointing! for service last Saturday 3-15-2025. I am still waiting for the service manager to contact me… very disappointing! More

by Ernest Sachs Verified Customer Verified Customer

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Juan was great, he checked me in reviewed all the items to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. More

by MULTIBOBWORK Verified Customer Verified Customer

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I am always impressed with Westboro Toyota. Staff always go above and beyond!! Alfredo has an Amazing Team!!! Thank You All :) Staff always go above and beyond!! Alfredo has an Amazing Team!!! Thank You All :) More

by GO4GOAL145 Verified Customer Verified Customer

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Exceptional. Everything that I needed was met and in a timely manner as well. Ten out of ten Everything that I needed was met and in a timely manner as well. Ten out of ten More

by SALDANGELO29 Verified Customer Verified Customer

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Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST servi An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. I decided to turn my lease in and move on due to the unethical and unprofessional behavior regarding the issue with the liftgate. Jess in sales was great. She was helpful and resolved my issues quickly. More

by JSC06291977 Verified Customer Verified Customer

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