Alfredo Lopes | Page 2

After purchasing a 2024 Tundra from WT back in December 2024 I’ve had the vehicle serviced 3 times since my purchase. The first time they finger tightened my locking lugs during a tire rotation event. I fo 2024 I’ve had the vehicle serviced 3 times since my purchase. The first time they finger tightened my locking lugs during a tire rotation event. I found this a few days after the service when I found one laying in my driveway. The 2nd service call was to repair/replace a flat tire. Once they replaced the tire and rebalanced it they used 3.5 oz (total) of weights. I had a trusted garage verify and validate concerns I had about excessive wobble at highway speeds. (They even made a video, while checking the balance conditions, for me to validate my suspicions) My 3rd trip to the Service Department was to get an early oil change and tire rotation due to an upcoming road trip. They charged me for a tire rotation but never actually performed the service! That’s 3 requests for service and 3 failed attempts at providing reasonable results. Your service manager and assistant manager’s were contacted and they were good at making excuses but poor at handling their business model. They should both be released from their roles and replaced with qualified employees! More

by EPIEKIEL Verified Customer Verified Customer

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Al is honest and provides the best service! Cares for the business, staff and customers. Cares for the business, staff and customers. More

by CAROLFLYNNA Verified Customer Verified Customer

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Top notch work on your vehicles, the very moment you arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allo arrive at the dealership the employees greet you in a professional manner. They hear your concerns, and you have the opportunity to sit back and allow them to be able to do whatever they explained what it will take to complete the job. They promptly come to the waiting area, and they then greet you and begin to explain their completed work. More

by mullarkeym Verified Customer Verified Customer

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I appreciate the thoroughness, attention to detail, as well as respect - excellent customer service that Jeremy, Al and Master tech, Kevin, provided! well as respect - excellent customer service that Jeremy, Al and Master tech, Kevin, provided! More

by CAROLFLYNNA Verified Customer Verified Customer

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Westboro Toyota damaged my Camry Hybrid when it was in for service last Saturday 3-15-2025. I am still waiting for the service manager to contact me… very disappointing! for service last Saturday 3-15-2025. I am still waiting for the service manager to contact me… very disappointing! More

by Ernest Sachs Verified Customer Verified Customer

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Juan was great, he checked me in reviewed all the items to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with. More

by MULTIBOBWORK Verified Customer Verified Customer

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I am always impressed with Westboro Toyota. Staff always go above and beyond!! Alfredo has an Amazing Team!!! Thank You All :) Staff always go above and beyond!! Alfredo has an Amazing Team!!! Thank You All :) More

by GO4GOAL145 Verified Customer Verified Customer

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Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST servi An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. I decided to turn my lease in and move on due to the unethical and unprofessional behavior regarding the issue with the liftgate. Jess in sales was great. She was helpful and resolved my issues quickly. More

by JSC06291977 Verified Customer Verified Customer

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I have been a customer of this dealership for 11 years. Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply i Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply ignore you and act like you are an unwelcome interruption to their day. If they are so busy or short staffed perhaps they could have given me a different appointment. More

by SHEKHARSENGUPTA1 Verified Customer Verified Customer

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Nice job! Repaired an issue that another dealership misdiagnosed. They save me a lot of money. Thank you!!! Repaired an issue that another dealership misdiagnosed. They save me a lot of money. Thank you!!! More

by patriotaut Verified Customer Verified Customer

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