Alfredo Villanueva | Page 2

Great experience overall, Rich and Alfredo were very helpful and answered any and all questions helpful and answered any and all questions More

by SZYMANSKIJENNIFER Verified Customer Verified Customer

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I had a great and pleasant experience overall. The staffs are very friendly and helpful. The staffs are very friendly and helpful. More

by lexizczh Verified Customer Verified Customer

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Fantastic because I got the car that I wanted and they worked really hard to get me a very good deal worked really hard to get me a very good deal More

by hmikell Verified Customer Verified Customer

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When I arrived I was greeted promptly by Alfredo. I told him of my specific interests and he was able to guide me in getting quotes on my specific Wrangler of interest. All of the others who assisted I told him of my specific interests and he was able to guide me in getting quotes on my specific Wrangler of interest. All of the others who assisted were knowledgeable, timely and efficient in completing the leasing process. One minor item to note was the confusing language on the website about Jeep Wave benefits mentioning “free first three oil changes and tire rotations” This should be mentioned specifically at the time of maintenance discussion before getting into the discussion of types of maintenances services available and costs. More

by KURTETTINGER Verified Customer Verified Customer

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Excellent service! . Alfredo and Val were very communicative during the entire process, and extremely patient while I decided on which Jeep to purchase. I was warmly wel . Alfredo and Val were very communicative during the entire process, and extremely patient while I decided on which Jeep to purchase. I was warmly welcomed to stop by and test drive, ultimately leaving with my perfect new Jeep. I am so thankful we made the commute out to San Leandro to complete our Jeep purchase journey 😊 More

by rvoss1234 Verified Customer Verified Customer

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The works there are very caring and tend to work with you to help out to help out More

by erin.rg Verified Customer Verified Customer

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We had great customer service. The staff was very knowledgeable. They have a great selection in vehicles! Contact Alfredo for great service! Him and his team will take care of you! knowledgeable. They have a great selection in vehicles! Contact Alfredo for great service! Him and his team will take care of you! More

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Got an excellent deal from Daniel and had a great salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased salesman in Alfredo who was very helpful. In the end, we are happy with our purchase and SLCDJR had by far the best price on the vehicle we purchased. We had some a bit of issues on the customer service side. We have visited a number of dealers and, due to COVID, were always allowed to test drive the car alone. That was not the case here because we were told the owner would not allow it. Also, the vans that we test drove were filthy from being in the dirt lot. And even the one we bought was washed rather quickly and I am worried that all the dirt made microscopic scratches on the outside of the car while it was washed. You could see small abrasions to the outer coat and also, we wiped off excess dirt from under the windows. Another issue was we requested to drive a certain vehicle before we arrived and the wrong one was pulled. This also happened when we settled on a deal--the wrong vehicle was washed and waiting for us! So we had to wait. There was a lot of waiting. I was also disappointed that when we decided to go for a higher trim, the advertised price, as well as agreed to rebates/discountes on a lower trim, was not going to be honored (even though the dealer discount was more on the higher trim) . Luckily, Daniel came in and settled the deal based on the advertised price and also honored a Bonus Cash coupon that I had. Lastly, and this is a bit nit-picky, but most of the emails that were sent to me during the whole process never included a salutation or my name. It was simply the body of the email, which seemed rather unprofessional. I've worked in an industry where you're dealing with the public, and addressing them by name and signing my own were standard practice. It takes a few seconds, but write the customer's name and say something like, "Have a good day" or "Please let me know how else I can help" and sign your own name. All in all, we were happy with the deal that we got and the overall help we received. The feedback is so that SLCDJR can improve the overall customer experience, which I hope they do. Thanks for all the help! More

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He had the best customer service in the world! Nice guy. He also showed me around for the other cars also! Should me how to pair my phone inside my new car He also showed me around for the other cars also! Should me how to pair my phone inside my new car More

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Staffs here treat us like family especially Alfredo and Val. Superb service! Very helpful in learning every detail of the car. Taught my daughter everything she needed to know about buying her dream car! W Val. Superb service! Very helpful in learning every detail of the car. Taught my daughter everything she needed to know about buying her dream car! Will definitely come back once my youngest son starts shopping for cars! More

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