Ali Elhage | Page 3

I had an excellent experience with Koeppel Hyundai. I needed to replace my car and was in the market for a used vehicle. Ali helped me with the purchase of a Mazda3, and was very helpful and friendly I needed to replace my car and was in the market for a used vehicle. Ali helped me with the purchase of a Mazda3, and was very helpful and friendly More

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I got terrible service twice. I was ignored, given the wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my t wrong information, told conflicting things about when my vehicle would be ready. It takes me 60 to 90 minutes to get to the dealership. I wasted my time on needless trips and had to miss work more than was necessary. The first time, I waited 2 hours more than needed because the service representative didn't call or text me to tell me my vehicle was ready. He said he got my number wrong. By then I had spent about 4 hours waiting at the Korean place nearby and at the dealership. The second time, I got a text that my vehicle was ready an hour after I had left it. I got the text while I was on the subway back home. If they had told me to wait, I would have saved 3 hours going back and forth just to get the vehicle. When I called to complain, I was told the service (a recall check) normally takes 2 to 4 hours and they don't allow customers to wait that long in the office. My vehicle didn't need an engine change, so the check took less than an hour. I was never told that was a possibility. When I scheduled the recall check, the representative told me I would need to leave the car overnight and come back for it the next day. I am frustrated, angry and confused. More

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Ali was very helpful. What I appreciated was his creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping m creativity in structuring a deal that worked for me and met my goals. He also patiently explained all of the details that were important in helping me arrive at a decision regarding my first car. I would recommend Ali and Koeppel Hyundai to friends and family! More

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I’m very pleased with how everything went when I leased the new Hyundai Sonata 2022. Ali was great, he worked with me to meet my needs and exceeded my expectations. The numbers were better than what dealer the new Hyundai Sonata 2022. Ali was great, he worked with me to meet my needs and exceeded my expectations. The numbers were better than what dealerships offered and the car is stunning. Could not be happier! More

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Ali and lulu were fantastic straight to the point honest and professional! I highly recommend this dealer. As soon as my lease is over i definitely will go back for their business experience and professional! I highly recommend this dealer. As soon as my lease is over i definitely will go back for their business experience More

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Ali took such great care of us. He took his time to explain everything. He was such a pleasure to work with. Thank you so much❤ explain everything. He was such a pleasure to work with. Thank you so much❤ More

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I received great customer service from Ali and Ghandi. They were very helpful, not to mention quick and efficient. I would most certainly recommend Koeppel Hyundai to family and friends. They made my car They were very helpful, not to mention quick and efficient. I would most certainly recommend Koeppel Hyundai to family and friends. They made my car buying experience a smooth and enjoyable one. More

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Best experience I have ever had! Ali and his team worked to get me into my dream car with the upmost professionalism and respect as a customer. I would recommend Ali and Koeppel Hyundai to everybody looking to get me into my dream car with the upmost professionalism and respect as a customer. I would recommend Ali and Koeppel Hyundai to everybody looking to lease and/ or finance the vehicle of their dreams! More

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Everyone was friendly and helpful. From the minute we walked in to when we were done we were asked many times if we needed anything. Would definitely recommend this dealership. Ali, our salesman was wond walked in to when we were done we were asked many times if we needed anything. Would definitely recommend this dealership. Ali, our salesman was wonderful. He was very to the point, no games but helpful and respectful all at the same time. He understood what we needed and worked hard to get us a great deal. I would definitely recommend working with Ali when shopping for a vehicle. More

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Ali and the staff at the dealership did a great job by providing a good experience throughout the car buying process. Everything was very smooth and we are very happy with our service and purchase. This providing a good experience throughout the car buying process. Everything was very smooth and we are very happy with our service and purchase. This is the 2nd car we've gotten from Ali and would highly recommend him again. More

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