Ali Ghassemian

I ordered a car from this dealership only to find out several days later it had already been sold to someone else - after I already had gone through the documentation, credit, and finance process. I was several days later it had already been sold to someone else - after I already had gone through the documentation, credit, and finance process. I was told a manager would reach out to try to find an amicable resolution, only to never receive a call. Throughly disappointed. More

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Izze is truly such an asset to this dealership. He made sure to address us as soon as he saw us outside, regretted us inside, opened the door for our daughter during the test drive to let her in an He made sure to address us as soon as he saw us outside, regretted us inside, opened the door for our daughter during the test drive to let her in and out, memorized her name, set expectations and exceeded them in every aspect! From the time we walked into the dealership to the day we walked out with our brand new 2026 X5 he was super communicative, professionally, and personal in the right ways! He even made sure to include a little teddy bear with a BMW hoodie for our daughter upon taking the car home! More

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Brendan and Tommy Luke were very helpful with my car purchase would definitely recommend this dealership ! purchase would definitely recommend this dealership ! More

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This dealership staff particularly Massine went out of the way to get the best deal possible for me to get a new vehicle. the way to get the best deal possible for me to get a new vehicle. More

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BMW of West Houston provided me with the easiest and most accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the re accommodating purchase experience that I’ve had. Between the salesman, Tommy Luk and the finance representative I was extremely satisfied with the results. I would definitely recommend this dealership. More

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Great experience at BMW West! Friendly staff, smooth process, and top-notch service. Highly recommend! Friendly staff, smooth process, and top-notch service. Highly recommend! More

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Marvin B. was very kind the whole time and helped me choose the right car for my sister. was very kind the whole time and helped me choose the right car for my sister. More

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Poor and very slow sales service, unprofessional, disrespectful and very disappointing. Not recommend at all disrespectful and very disappointing. Not recommend at all More

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Helpful, knowledgeable, explained everything In detailed and answered all our questions, definitely refer him to our friends and answered all our questions, definitely refer him to our friends More

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Loyal to BMW, and BMW West did not disappoint. Took a bit longer than usual to complete the deal, but pleased with the outcome. Took a bit longer than usual to complete the deal, but pleased with the outcome. More

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