Ali Khan | Page 2

We purchased a certified pre-owned vehicle. The salesman Rick was very attentive to us served us well. However after the purchase, the vehicle was to be cleaned detailed and delivered to our ho The salesman Rick was very attentive to us served us well. However after the purchase, the vehicle was to be cleaned detailed and delivered to our home. Once the vehicle arrived we were highly dissatisfied with the vehicle. At first glance it looked OK. Closer inspection water spots from car washing. Upon looking inside in front it was so so acceptable. Looking in the rear seat there very visible some type of stains, as if someone had been drinking something. Looking in the rear hatch area wasn't acceptable. The Service Manager Ken was there and saw what I saw. He admitted this so call clean and detail of this vehicle was below satisfactory for this company. I used his phone to speak to Rick. I expressed my dissatisfaction. He said they would take it back and return it the next day. They brought it back the next day. It looked acceptable. I still saw something but I didn't mention it. One thing my wife expected was some type of air freshener to be in the vehicle. However we accepted the vehicle. The next day my wife pulled down the center armrest & cup holder and found trash in it. So you see my dissatisfaction with Elco cadillac. Who do the $buck stop with? After you have received the customer's $Bucks! I expected more from ELCO Cadillac.! More

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I have been doing business with ELCO for 40 years. They are GREAT and the ONLY Chevrolet dealer I do business with. Sales, service, parts and body. All outstanding. They are GREAT and the ONLY Chevrolet dealer I do business with. Sales, service, parts and body. All outstanding. More

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Lamarr was incredible throughout the entire process. He made it the easiest car-purchasing experience ever. He was on top of everything and really went out of his way to make sure the car I left with wa He made it the easiest car-purchasing experience ever. He was on top of everything and really went out of his way to make sure the car I left with was in excellent shape and that I was aware of all potential concerns. He really went above and beyond to make sure I was satisfied. Thank you Lamarr for your excellent service! More

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So helpful and so nice! Made the car buying experience so seamless. I will buy all my future cars with him! Made the car buying experience so seamless. I will buy all my future cars with him! More

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Ryan was very professional and helpful! He made the process very smooth and even when there was computer glitch he did everything he could to speed things along to avoid my 6th month old ge He made the process very smooth and even when there was computer glitch he did everything he could to speed things along to avoid my 6th month old getting overtired! I've had previous experiences where I was talked down to or brushed off but Ryan went out of his way from the beginning to make sure I was comfortable with the process and ultimately the decision I was making! Hopefully I won't have to buy a car anytime soon but I would go back to Ryan for help if I do! More

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Overall pleased with the service, they worked with me to get the monthly payment I could afford, Ryan took immediate care of me when I needed it get the monthly payment I could afford, Ryan took immediate care of me when I needed it More

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Rick was pleasant, professional and knowledgeable. I would highly recommend him and the entire Elco sales team. I would highly recommend him and the entire Elco sales team. More

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The highest compliment i can pay is that it is the second Corvette my family has bought from Elco and Jim McCormack this year. Professional, no B/S, accommodating beyond belief, all 'round wonderful experie Corvette my family has bought from Elco and Jim McCormack this year. Professional, no B/S, accommodating beyond belief, all 'round wonderful experience. Staff all supported each other exceptionally well--the way it is supposed to be. Far superior to other Chevy dealers in the area. More

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