Ali Morani | Page 10

They were helping in answering all our question and making sure we were satisfied while we were there. making sure we were satisfied while we were there. More

by JEANBR517 Verified Customer Verified Customer

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I would recommend this dealership to anyone. We had a great experience. We love our new bronco!! We had a great experience. We love our new bronco!! More

by JSEALYJR Verified Customer Verified Customer

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Disappointing Experience at Stivers Ford of Birmingham – Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. Poor Communication and Broken Promises Update: Since posting my original review, Stivers Ford has taken meaningful steps to address my concerns. The sales manager, Ali, was very proactive and made sure I received the code to order my charger, which has now shipped. Danielle from the service department also provided exceptional customer service—she arranged for the incorrect hard top cover to be replaced with the correct one, and followed up to ensure everything was resolved to my satisfaction. While my initial experience was frustrating, I appreciate the efforts made by Ali and Danielle to make things right. Their professionalism and responsiveness have improved my overall impression of the dealership. On May 30, 2025, I purchased an F-150 Lightning from Stivers Ford in Birmingham, and my experience has been extremely disappointing due to unmet promises, miscommunication, and poor follow-through from management. Home Charger Installation Issues: From the beginning, I made it clear to the sales team (Daniel Willis and his manager Ali Moran) that I needed a home charger installed as soon as possible due to living in a rural area. They assured me it would be completed within 7–14 business days. However, a few days after the sale, the service department informed me there was a 3–4 month backlog for installations—a significant discrepancy that should have been disclosed upfront. The coordination problems worsened when management arranged for an installer to contact me, but I never received the required email from Ford to get the charger. Without this email, the installer cannot proceed, making the entire scheduling process pointless. This demonstrates poor coordination between the dealership and Ford’s systems. Management’s Inadequate Response: Despite multiple attempts to reach the sales team and management (including floor manager Kelly), I have received no direct response to my reasonable solution: I offered to purchase the charger myself and arrange installation, with Stivers reimbursing both costs. Instead of addressing my proposal, they only sent text updates about contacting Ford corporate and forwarded copies of emails to Ford. As a customer, I should not be caught in the middle of disputes between the dealership and manufacturer. When I warned that lack of response would lead me to contact Ford corporate, the Better Business Bureau, and post reviews, they still failed to respond, forcing me to follow through on that warning. Additional Product Issues: Beyond the charger problem, I ordered several accessories with my purchase: - Hard tonneau cover: Wrong model delivered, and installed! - All-weather floor mats: Received standard cloth mats instead - Bed liner: Correctly installed (outsourced) These errors occurred because the sales team placed incorrect orders, further demonstrating their lack of attention to detail. One Bright Spot: Danielle Morales in the service department deserves recognition for being professional, apologetic, and genuinely helpful. She promised to order the correct hard cover and arrange home installation to replace the wrong one. I hope the service department follows through on her commitment. Bottom Line: Stivers Ford’s sales team overpromised and underdelivered, while management failed to honor commitments or even acknowledge proposed solutions. The pattern of miscommunication and poor follow-through suggests systemic issues with their customer service processes. I cannot recommend Stivers Ford of Birmingham if you value honest communication, reliability, and professional customer service. Consider other dealerships that can deliver on their promises. I will update this review if the remaining issues are resolved satisfactorily. More

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Stivers has a great facility, incredible selection, and fantastic customer service from start to finish. fantastic customer service from start to finish. More

by JONATHAN_MILLICAN Verified Customer Verified Customer

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They were professional and very thorough on helping me find the right deal! I would recommend for everyone to use their amazing team for their next vehicle purchase! find the right deal! I would recommend for everyone to use their amazing team for their next vehicle purchase! More

by ROBERT1990BLAIR Verified Customer Verified Customer

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I had a very pleasant experience with purchasing two cars this past week. Marquese was one of the best salesmen I have ever worked with. The finance guy was equally as pleasant to work with. I will definite this past week. Marquese was one of the best salesmen I have ever worked with. The finance guy was equally as pleasant to work with. I will definitely recommend this dealership to other people. More

by WENDYHARTLEY75 Verified Customer Verified Customer

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Ethan and the entire team at Stivers were very professional and helped us get what we needed for our trade. He and his manager were able to get us extra discounts and the exact payment and terms t professional and helped us get what we needed for our trade. He and his manager were able to get us extra discounts and the exact payment and terms that we needed. It was a rainy and stormy afternoon, but Ethan and his manager delivered our new Ford Maverick clean and full of gas. I’ll buy from them again. More

by JLCOKER Verified Customer Verified Customer

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Kin Poon was excellent. Highly recommend working with him. Finance was also unexpectedly straightforward and pleasant to work with as well. Highly recommend working with him. Finance was also unexpectedly straightforward and pleasant to work with as well. More

by BENLARIMER Verified Customer Verified Customer

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They was a pleasure to work with on us getting a new F150 I would highly recommend them to anyone . I would highly recommend them to anyone . More

by CPMURRAY2 Verified Customer Verified Customer

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Very helpful and nice to deal with. Took the time to get us where we needed to be. Took the time to get us where we needed to be. More

by CHRIS.SHAW3223 Verified Customer Verified Customer

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