Alissa Fox | Page 10

Service just need to be more efficient was there 3 hours for an oil change and tire rotation for an oil change and tire rotation More

by yailiz.estrada Verified Customer Verified Customer

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The dealer did not have our appointment in their system, resulting in extra wait time. resulting in extra wait time. More

by angela38 Verified Customer Verified Customer

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Worst experience I've ever had with Conicelli. Very disappointed. I left my 2019 Camry to have the rearview mirror glass replaced at 8 am. Never received a call all day from the service department Very disappointed. I left my 2019 Camry to have the rearview mirror glass replaced at 8 am. Never received a call all day from the service department regarding the repair which I thought would not take long. When I tried to reach the Service Department all I got was voicemail over and over again. I then tried the Parts Department and Sales lines and also got voicemail over and over again. Back and forth with both departments and finally got a salesman on the line. He was no help even though I explained the situation, my frustration, and practically begged him to take the short walk around to Service with a message. He transferred me to the Service Manager and yet another voicemail. I finally called the main number and got through to a receptionist. She began to make excuses for the Service Department which only made me more angry. I had to stop her from going on and on with excuses and demand that she get through to Service. She finally did get through to them, and all I got from them was "your car is ready we'll send the shuttle". By now it's 3pm. I was unable to speak with anyone about my car as it was still very congested and busy when I finally arrived at the dealership. I was so angry I paid for my car and left. This is my third car from Conicelli and probably my last. You Have to wait at least two weeks to get an appointment even with an emergency. I had a windshield wiper completely sheer off from the mechanism while on the highway in pouring rain and scratch my windshield. Your dealership would not even look at the car for three weeks much less replace a windshield wiper blade, which takes five minutes at most, and it was to pour rain for the entire week. As a result, I have found a very competent mechanic who also does body work (and he answers his phone!), and I will now be taking my 2019 Camry (which only has 10,000 miles on it) to him for repairs. You have lost a dedicated Conicelli Toyota customer unless you can improve the communication between your Service Department and your customers. The people who write you up first thing on arrival to the Service Department are lovely and very personable, and I always felt confident when I left my car at Conicelli. Now the length of time you have to wait to get an appointment, plus the length of time they keep your car in the shop the day of your appointment is just ridiculous. I refuse to sit and wait for the car any longer because of the long wait. More

by SJFORD659 Verified Customer Verified Customer

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4hour wait for service I did not request. I was to have oil change and tire rotation. It was suggested that I get the Antifreeze flush since it was never changed, for $210.00 minus senior di I was to have oil change and tire rotation. It was suggested that I get the Antifreeze flush since it was never changed, for $210.00 minus senior discount. I agreed. When I got my paperwork it says I requested brake system fluid flush. I did not have any brake problems nor any discussion about brakes. I was interested in the Antifreeze flush since it was 18 degrees outside and I never had any starter issues. I thought it would prevent any future problems. I did not receive the normal multi point inspection report that is usually attached to my receipt. I was irritated and annoyed. More

by BERTHAIRBY1941 Verified Customer Verified Customer

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This time getting my car serviced was a good experience. My wait time was a little longer than normal. My wait time was a little longer than normal. More

by Kurry Verified Customer Verified Customer

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Everything went smoothly! Interaction with the service staff was wonderful. I have never had a bad experience in all the six years that I have brought my my car here! Interaction with the service staff was wonderful. I have never had a bad experience in all the six years that I have brought my my car here! More

by VSIMS1126 Verified Customer Verified Customer

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They did a great job. Everything was looked at. Great explanation. Would recommend this dealership to others Everything was looked at. Great explanation. Would recommend this dealership to others More

by heart2heartramos Verified Customer Verified Customer

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Always have timely service and they lay out exactly all the work that has been performed. the work that has been performed. More

by haigh7688 Verified Customer Verified Customer

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Easy to make appt in 2 hours my car was done front desk women helpful women helpful More

by mdj50 Verified Customer Verified Customer

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The service department Always takes great care of my vehicle, the waiting lounge is large and comfortable and the valet is also large and accommodating vehicle, the waiting lounge is large and comfortable and the valet is also large and accommodating More

by DANWOOD1978 Verified Customer Verified Customer

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