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Alix Webb
Alix Webb at Safford Brown Hyundai Fairfax

Alix Webb

Service Advisor

Safford Brown Hyundai Fairfax

10925 Fairfax Boulevard
Fairfax, VA 22030

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4.6
51 Reviews
4.6

51 Reviews

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51 Reviews of Alix Webb

November 09, 2025

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Employee Rating

SB did not provide sufficient documentation of the need to replace two tires with 28000 miles by showing me those replaced. More

by Jerry Rogan
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

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Nov 09, 2025

Safford Brown Hyundai Fairfax responded

Jerry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 08, 2025

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It was easy to setup my appointment online. When I dropped off my car it was very quick to check in and go over what I needed done. The communication from the service rep (Alix) was great (clea More

by SEMILLER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Safford Brown Hyundai Fairfax responded

Thank you for your wonderful review! We're glad to hear that you had a smooth experience scheduling your appointment online and that the check-in process was quick. It's great to know that Alix provided excellent communication regarding your service options and costs. We appreciate your feedback and hope to see you again at Safford Brown Hyundai Fairfax for your future needs! Sincerely, The Team at Safford Brown Hyundai Fairfax

November 08, 2025

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Very responsive customer service, appreciate their attention in making sure the customer is taken care of. More

by SNELLYOULATER
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Barker

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Nov 08, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 07, 2025

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This place was fantastic, quick, lovely, friendly, exquisite, and professional. They made it easy to drop of my car and their staff were so quick to help me out More

by matthewkenne2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Safford Brown Hyundai Fairfax responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Hyundai Fairfax to be a positive one. Please don't hesitate to reach out if you need anything else.

November 05, 2025

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It was easy to get an appointment and we were kept up to date via texts More

by LIZ.JOHNSON65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush

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Nov 05, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 03, 2025

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Great, fast, professional service and attentive employees! I highly recommend getting service and maintenance at this dealership! More

by QUEERNOTARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Barker, Joseph Mcnulty, Thomas Kim, Josh Durdaller, Ricky Bush, Jae Ha, JD Davis

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Nov 03, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

November 02, 2025

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Great communication and service. Will certainly go back for further necessary service on my Hyundai Kona. More

by stochast
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 02, 2025

Safford Brown Hyundai Fairfax responded

Thanks for sharing your thoughts about your experience with Safford Brown Hyundai Fairfax. We appreciate your business and hope to see you again soon!

November 01, 2025

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Best customer service this side of the DMV! ! I travel from Manassas to Fairfax because the customer service is that AMAZING! More

by bruceclarkw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

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Nov 01, 2025

Safford Brown Hyundai Fairfax responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 31, 2025

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Always easy and pleasant to deal with. Great customer service from check in to the service department. Thank you! More

by hdneko1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don Barker

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Oct 31, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

October 29, 2025

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Employee Rating

Good experience getting my Santa Fe recall and gas cap part replaced with no charge More

by jlhepp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2025

Safford Brown Hyundai Fairfax responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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