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Allan Pena
Allan Pena at Ken Ganley Ford Parma

Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
24 Reviews
4.8

24 Reviews

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24 Reviews of Allan Pena

January 15, 2026

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Employee Rating

I was very satisfied with the service. Everyone was very friendly and helpful.I would highly recommend Ganley Ford Parma. More

by pattymenti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou, Dylan Yavorsky, Matt Voloschuk, Mark Owens

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January 14, 2026

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They got the job done fast and kept me up to date on the status. Also James was very friendly. More

by elvismemphis27
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 14, 2026

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 12, 2026

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Employee Rating

My Ford Escape had a recall & the empl was very nice & helpful esp Allen who informed me of what the recall was. Thank you. Amelia More

by AMELIAROBLE92
Service Time
Recommend Dealer
Yes
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Jan 12, 2026

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 11, 2026

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Allan pena very helpful Allan pena was very helpful and answered all of my questions More

by Ahmadcinah
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 12, 2026

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

January 11, 2026

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Employee Rating

Never really resolved anything especially with the brakes, the car was left dirty from mechanic. I was told to come back with brakes, Alain heard the noises I was having. I did not like my experience, More

by IGOTTSCHICK
Recommend Dealer
No

Other Employees Tagged: Allan Pena

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Jan 12, 2026

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 11, 2026

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Employee Rating

Polite helpful Everything was great except for this annoying survey you keep sending me Surveys suck More

by Fishman
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 12, 2026

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 11, 2026

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Employee Rating

We had a recall on our new Ford Bronco Sport and they made our experience seamless and so easy! We utilized their valet services so it didn't even interrupt our work week to get the service done. We appr More

by Stetlers
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 11, 2026

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

January 10, 2026

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Employee Rating

Allan Pena was great. He should be given a large bonus and a big raise. Let me know when this happens so I can stop by and congratulate Allan Pena. More

by danjplatten
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 10, 2026

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

January 10, 2026

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Employee Rating

Great friendly service, very quick and high quality. Allan was the best, very knowledgeable and kind. More

by jmlom013
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 10, 2026

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

January 10, 2026

Dealership Rating
Employee Rating

Allan Pena was great. He should be given a large bonus and a big raise. Let me know when this happens so I can stop by and congratulate Allan Pena. More

by danjplatten
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Jan 10, 2026

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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