Allen Buck | Page 11

Excellent Service With the help of my service advisor, Allen Buck, my issue was resolved without any problems! I was extremely pleased with the entire process and the With the help of my service advisor, Allen Buck, my issue was resolved without any problems! I was extremely pleased with the entire process and the professional way in which it was handled. More

by DLSEWARD Verified Customer Verified Customer

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Excellent service department I bought a 16 Fusion as a demo model. It’s been a good little car so far. Have less than 25,000 miles right now. I’ve taken this car back to the deale I bought a 16 Fusion as a demo model. It’s been a good little car so far. Have less than 25,000 miles right now. I’ve taken this car back to the dealership for every oil change/tire rotation. I had an issue arise with the throttle body...electronic components failed. It happens. Allen was very helpful in getting me set up with Ford Roadside assistance and I had the car towed to him. That was on a Monday. By Thursday afternoon, he had called and told me it was ready to pick up. Thankfully they had one in stock. Was a warranty item so I was not charged for the replacement. Nor was I charged for the tow bill. Allen was very professional, helpful, and courteous. That means a lot when you are having vehicle problems. The one thing I would caution the dealership about is this: They did not have any loaner vehicles available. It was not an issue for me because I have a spare car. However, many do not and that could affect their ability to get to work, pick up kids, etc. Overall, I am glad I bought this car from McLarty. The service department is rebuilding and repairing my faith and trust in service departments. No pun intended. LOL! More

by JAMIMICHAELS1803 Verified Customer Verified Customer

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Fast, efficient, and friendly service Each time I deal with Allen Buck, it is a smooth process. He is very professional, courteous, and knows what he is doing when it comes to technical as Each time I deal with Allen Buck, it is a smooth process. He is very professional, courteous, and knows what he is doing when it comes to technical aspects. Represents the company very well. More

by Michael S. Verified Customer Verified Customer

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First Service Took my Explorer in for the first oil change since purchasing the vehicle. Allen Buck was awesome! I couldn’t have asked for a better experience! Took my Explorer in for the first oil change since purchasing the vehicle. Allen Buck was awesome! I couldn’t have asked for a better experience! Also, there was another gentleman who helped me resolve an issue, but I didn’t catch his name. More

by K. Hayes Verified Customer Verified Customer

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AC service Didn’t call back when they said they would. Didn’t start working on my truck for two days. Customer service is suspect at best Didn’t call back when they said they would. Didn’t start working on my truck for two days. Customer service is suspect at best More

by MCDANIEL.PATRICK Verified Customer Verified Customer

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Pleasant Very nice and pleasant. Good business man. Would always come back and work with Alan and the crew. Nice waiting area. And very clean. Thanks. Very nice and pleasant. Good business man. Would always come back and work with Alan and the crew. Nice waiting area. And very clean. Thanks. More

by TIMIRRATHORNTON Verified Customer Verified Customer

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Excellent service Came in on a Saturday needing an oil change. My vehicle is not a Ford and was bought at another McClarty dealer in NWA but that didn't matter I Was st Came in on a Saturday needing an oil change. My vehicle is not a Ford and was bought at another McClarty dealer in NWA but that didn't matter I Was still greeted with a smile and taken excellent care of. You can definitely tell you strive on customer service. Would definitely recommend to my friends and family. More

by kelkel1277 Verified Customer Verified Customer

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Basic Oil change I just went in for a basic oil change and tire rotation. They were short staffed so all in all it took a while (almost 3 hours) but in their defense t I just went in for a basic oil change and tire rotation. They were short staffed so all in all it took a while (almost 3 hours) but in their defense they did warn me itd take a while. The staff was friendly. Overall no complaints, I was happy with the service provided. More

by EvanJ0214 Verified Customer Verified Customer

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dissatisfied Was charged with diagnostic fee but could not figure out problem with the vehicle. Found $1900 worth of other “problems” that they wanted to fix. When Was charged with diagnostic fee but could not figure out problem with the vehicle. Found $1900 worth of other “problems” that they wanted to fix. When I stated I couldn’t afford them they decreased what they said they would do to $1300. Then when I said I would just come and pick up the car I was told that they would just do a recall and one other fix for $260. I said I didn’t want anything done since it wouldn’t fix the original reason for the visit. Then was told I would be charged $140 for a diagnostic fee. When I questioned this charge I was told “I gotta pay my service guy for his work.” Felt that I was getting a hard sale on work that wouldn’t fix the problem. More

by BO3 Verified Customer Verified Customer

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Fast and friendly! I called up Allen Buck with a problem and he had me in the shop ASAP. He is great! I highly recommend Allen and McLarty. I called up Allen Buck with a problem and he had me in the shop ASAP. He is great! I highly recommend Allen and McLarty. More

by BRADBROOKS300 Verified Customer Verified Customer

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