Allen Hung | Page 2

Recent service provided by Kuni Provided recall repairs and part plus diagnosed some ongoing issues. Solved problem that other service shops could not figure out. good communicatio Provided recall repairs and part plus diagnosed some ongoing issues. Solved problem that other service shops could not figure out. good communication through Allen. Provided nice loaner car. More

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Best dealership and best services Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with det Best service adviser and tech support. Thorough and professional. Allen is an excellent service and tech advisor! Thank you! We were provided with detailed info about the car inspections and testing process. Allen is responsive and knowledgeable. More

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Service Repair took. A long time, but it was done well and at a fair price. Feedback via text was provided along the way which is handy and appreciated. Repair took. A long time, but it was done well and at a fair price. Feedback via text was provided along the way which is handy and appreciated. More

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Unacceptable customer experience I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment b I am giving the kuni service department a low rating because of the unacceptable customer experience. My wife dropped off the car Wigan appointment because the check battery light was on and we were concerned she would get stranded. The service representative was rude and short with her and she asked for ride assistance, no offer of a loaner car, courtesy ride or Uber service was even offered. Then the part had to come out of California and the stated service completion date was missed by a whole day. Lastly, what started as a rear taillight bulb replacement, turned into a $600 up sell for a led light strip replacement. I don’t mind the up sell but want the tech to be more prepared to explain the necessary repairs. This is our second unacceptable kuni service experience and we will be looking for another dealership to get a better customer experience. More

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Best service ever. Delivered as promised. Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyo Always a pleasure to do business with the service department especially Allen Hung..His explanations were clear and the car was finished early. Everyone is friendly and professional. More

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New tires Needed new tires( one flat) . Initially ordered wrong rear tires and took an extra day but because of the error was discounted. Otherwise very good tr Needed new tires( one flat) . Initially ordered wrong rear tires and took an extra day but because of the error was discounted. Otherwise very good treatment. More

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Service as promised. When I make an appointment, the whole process is a seamless one. I get in and out of the dealership in a minimal amount of time. The staff is knowledg When I make an appointment, the whole process is a seamless one. I get in and out of the dealership in a minimal amount of time. The staff is knowledgeable as well as friendly. More

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Kuni overcharges for their services, All the service costs are arbitrary. They mark it up very high, just because they you can afford it. Also their work is of very low quality. All the service costs are arbitrary. They mark it up very high, just because they you can afford it. Also their work is of very low quality. More

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Friendly & Professional Everyone was friendly and professional, especially my service advisor, Allen. He obviously loves his job and it shows! The pricing on my new tires wa Everyone was friendly and professional, especially my service advisor, Allen. He obviously loves his job and it shows! The pricing on my new tires was very competitive. More

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Allen exceeded my expectations! Great work! Faced with an unexpected repair fresh out of warranty. I drive screen failure. None of the service advisors had seen this before. 2015 X4. Turned Faced with an unexpected repair fresh out of warranty. I drive screen failure. None of the service advisors had seen this before. 2015 X4. Turned out the screen was bad. $4000 fix 5 months before my wedding. Allen made a phone call to Bmw North America Explaining the situation. This definitely exceeded my expectations as he was not required to do this . Bmw stepped up and offered to cover the cost of the screen which was the majority of the repair. I cannot begin to express how grateful I am for his service work at Bmw. Not to mention he literally saved my wedding!! So thankful for him!! More

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