"Beyond First Class"
We purchased a gently used Audi from Andre and Kerry and I would describe the service as a "concierge" vs. a typical car dealership transaction.
We flew in from out of state to purchase and I depended on Andre's honest overview to make the decision to make the journey.
If anything he under-represented the condition and drivability of the car - not typical from a car dealership. I've owned many, many cars and I can say without a doubt this was the best experience I've had!
- zareth Irwin
Very easy to work with. Pretty fast. Not forced into anything. Found us a cheaper option than we were expecting. Everyone was friendly and accommodating.
"They made it easy from the start"
Jay was great to work with, Lee (GSM) gave me the best deal from the start, no back and forth :) and Shelby did the paperwork, it was very quick, And Willie Higgins, what a great team.
We were able to buy our leased car for a great price and the transaction was super easy! We have purchased several cars at Kuni BMW and will continue to do so.
"From Sales to Service to Answering Questions"
Going on 8 years of taking my 135i to Kuni. Always fast, efficient, professional and high quality work and customer care. Kuni creates a sense of community with quarterly social events focused on local food, drink and music as well as caring for customers' cars. Ready to buy again from Kuni. In Germany, BMW's version of "The Ultimate Driving Machine" is "Freude am fahren" - The Joy of Driving fits Kuni's spirit.
"BUYER BEWARE! "
I don't leave many one star reviews but I think this is warranted. When I bought my 2012 BMW 740 I bought every single kind of warranty possible.
I recently had some issues with my seven series overheating I brought it in and they said it was most likely the Electric water pump going out, but not to worry as that is covered by the warranty that I purchased. I was like OK great sounds good feel free to execute on it. they called me back sometime later and told me that they test the battery and pretty much the battery could go out at any time and it doesn't have much juice at all. They said that it's a deep cycle battery so at any point in time my battery could just stop working and I could be stranded somewhere.
They told me a new battery was going to be $440. Now I found this to be kind of strange as I just had my BMW in there a month or two before and my battery tested perfectly well and had no issues whatsoever. At that point I pointed out the fact that the fans ran extra long and a lot more than usual, as well as the electrical issues with the water pump most likely wore out my battery. I talked to Brandon Fernando, and he said he was having a difficult time trying to get that to go through.
After not having any phone calls returned since bringing up this issue I then asked to speak to a manager. I spoke to Gary Mills the service manager, and he told me that yeah I was probably right that this issue caused the battery to give out in his words "The straw that broke the camels back.." But because the battery was four years old and the typical lifespan for these batteries is 4-6 years that he would not be willing to replace the battery. I said yes but sometimes these batteries last eight years correct? He said yes. I urged him to reconsider as this would be an opportunity to exemplify kunis great customer service and honor their warranty which already has negative connotations associated with it. He said that's not something that he is willing to do.
Upon hearing this but I was extremely disappointed as he could've taken a much higher road and not been so petty about $440 in which they contributed to the cause of. At the very least she could've offered a discount on the battery but you did not and honestly he was kind of a jerk about it.
Stay away from this dealership and stay away from their warranties horrible customer service, and petty service managers. This is supposed to be a LUXURY car brand, I felt like I was dealing with a used car lot. Trying to find any loophole they can to screw you out of money. I will be taking my business elsewhere.
Other Employees Tagged:
, Gary Mills
"Easy to do business with"
Started on-line with negotiations, came into the dealership to finalize. The handoff from the internet rep to the in-house salesperson was seamless. I got what I felt was a good deal on my purchase and a fair amount for my trade-in. Spent plenty of time with the Tech-genius and got a good overview of the features the car offers.
" Awesome and service as usual "
This year I've bought a M3 M4 and two M5's from Kuni, the longest I've waited was a hour. I couldn't say enough about these guys not only have I purchased these cars from them but the service center has been on top of it every single time I've had any issues or concerns no matter how foolish they were . Kuni is the BEST dealer I've ever worked with.
Thank you guys for everything
Eric Moore/ Highline
"The Best of the Best"
- General Mike
Over the past several years I have purchased five BMW automobiles from Kuni BMW. I have found the dealership to be a well-run organization where I count on the best sales and service team anywhere. On December 10, 2016 I purchased my sixth BMW from Kuni. During the sales process test drive, I noticed the "Service Engine Soon" light was on. So naturally, part of the sales and delivery negation included repairing the cause of the engine warning light. I drove the vehicle home that night to show my wife and intended to return the vehicle the next day. Well, the next morning the engine would not turn over. Kuni dispatched a person with a loaner vehicle for me. He jumped started my car and drove it to the dealership to be repaired. Kuni replaced the battery and completed the necessary repairs in a timely manner, all at no charge! This is why I continue to do business with Kuni and will continue to do so. INTERITY AND PROFESSIONALISM. From the guys in the shop, to my Service Advisor Brooke Wiggins, to my Client Advisor Steve Cho, to the General Sales Manager Lee MacLean. A GREAT TEAM always treating me fair and with respect. Thanks, Kuni BMW!
Other Employees Tagged:
, Brooke Wiggins
"New Car Buyer"
Our local BMW dealer did not respond to an email or text for pricing so we decided to look else where. I put the same email out to 3 other dealers and Kuni responded first and foremost, followed up with an email from Lee MacLean, I was impressed with the communication enough to check out the dealership. We arrived from Olympia Washington and were introduced to Abdul Ogbi and we hit it off immediately!
Highly Recomend Abdul!!!
Thru a lot of conversation and great information we were able to make a good choice in vehicles.
My wife and I both describe our experience from sales thru financing and our genius as wonderful and easy!
Looking forward to a long relationship with Kuni BMW and Abdul!
See you for the first service.
Other Employees Tagged:
, Haley our Genius